Analyst- Risk Management(Incentive Calculations)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This exciting role will be part of the team managing the Incentives administration process for Global Servicing Group for American Express. The individual’s responsibility will be to learn, stabilize, optimize and Transform the process. He / She would be responsible for accurately and timely delivery of Monthly Incentive Processing and reports supporting monthly delivery. In addition, this individual will be working on various business analysis cases and ad-hoc projects.

Responsibilities

• Individual must be able to operate independently and must have a go getter attitude.
• Individual must be able to act as a process SME and lead customer conversations independently.
• Individual will be responsible for driving, tracking all Quality Control Protocols for the team.
• Individual must be able to access impact, drive value and lead team level / leadership level initiatives.
• Individual should be able to centralize, standardize and optimize team delivery.
• Individual would be responsible for validating / supporting Team Lead in ensuring adherence to guidelines across team.
• Ensure monthly incentives are calculated basis the defined policy guidelines.
• Individual must have strong knowledge and prior working experience in Incentives Domain.
• Ability to implement logical mindset by converting Business language to logical workflow.
• Conceptualize, Design & Develop Dashboards via Excel Automation, Multi layered Excel equations, Charts, Pivots etc
• Develop Business Insights using Business Intelligence Tools (Tableau etc.)
• Extensive experience in designing & implementing Quality Control Framework.
• Adherence to all Control & Compliance requirements on a monthly basis.
• Facilitate & support all internal & external incentive based audits for the markets under scope.
• Manage Customer Interaction with global leadership groups across B35 / B40 levels on a monthly basis.
• Partner with multiple teams including, but not restricted to, Incentive Design & Governance, Operational Performance Management, Incentive Plus Teams to identify and implement opportunities that further enhance the effectiveness Incentive programs, ensuring alignment with evolving business strategic priorities.
• Perform annual updates of all compensation business rules and drive process efficiency through automation.
• Strong communication skills, both written and verbal is mandatory.

Qualifications :

Key Skills