Quality Assurance Intern

Quality Assurance Intern

Amura's Vision

We believe that the most under-appreciated route to releasing untapped human potential is to build a healthier body, through which a better brain. This allows us to do more of everything that is important to each one of us. Billions of healthier brains, sitting in healthier bodies, can take up more complex problems that defy solutions today, including many existential threats, and solve them in just a few decades.

Billions of healthier brains will make the world richer beyond what we can imagine today. The surplus wealth, combined with better human capabilities, will lead us to a new renaissance, giving us a richer and more beautiful culture.

These healthier brains will be equipped with deeper intellect, be less acrimonious, more magnanimous, and have a kinder outlook on the world, resulting in a world that is better than any previous time.

We find this vision of the future exhilarating. Our hopes and dreams are to create this future as quickly as possible and ensure that it is widely distributed and optimized to maximize all forms of human excellence.

Role Description Amura Health is seeking a passionate and detail-oriented Quality Assurance intern to review conversations between healthcare professionals and patients. Your primary responsibility will be to assess chats for quality, adherence to service standards (SLAs), emotional sensitivity, and effective problems resolution. Your work will directly impact the patient experience and the quality of care we provide.

Responsibilities Audit WhatsApp chat transcripts to evaluate communication against defined quality parameters. Check for compliance with SLA timelines and escalation protocols. Assess emotional intelligence demonstrated in conversations — empathy, reassurance, tone, and patient-centric communication. Identify gaps in problem-solving approaches and suggest improvements. Score chats based on predefined rubrics covering service delivery, emotional engagement, and technical accuracy. Provide actionable feedback and coaching points to healthcare staff through structured reports. Highlight exceptional conversations and recommend best practices for training. Work closely with the Quality, Training, and Operations teams to fine-tune quality standards. Flag critical issues immediately for management review. Suggest process improvements to continually raise the bar on communication quality.

Requirements Bachelor’s degree (preferably in healthcare, psychology, communications, or related fields). Exceptional attention to detail and pattern recognition. Strong understanding of empathy, tone management, and conflict resolution. Ability to read between the lines and perform emotional analysis. Familiarity with healthcare communications is a plus. Proficiency in documenting findings clearly and concisely. Organized, self-motivated, and comfortable working independently. This role requires you to work on rotational shifts (8 AM to 8 PM / 8 PM to 8 AM) Stipend : 20K per month

Here are answers to some questions you may have :

Who is Amura? We are a health startup with presence in multiple countries

How old are you? 7 years

What is special about you? Our clients. The Amura protocol is an intensive health program to follow and execute and the clients who choose to go through the journey are the most special. Next comes our team. The Amura Team is one filled with brilliant minds, brimming with creativity be it at operations, medical or marketing. You can be one among them. Come and explore.

What is special about working with you? You will grow crazy-fast. As a rule of thumb, you can expect 5X of growth for every year you are with us. But beware, growth like that cannot be achieved with life as usual. / But beware, growth like that cannot be achieved by any ordinary person

What kind of people are you looking to add to your team? We are looking for people who, when given the opportunity to have a measurable impact on the world, will take it. Who values human life and is willing to work tirelessly on not only improving themselves for their own sake but for the benefit of everyone in the world. We work on the edge of our own best, striving to find what could come next in our growth.

Is this a WFH role? We do not have a WFH option. The work done at Amura is very unique. In-person interactions will help you understand the brand better and get creative in ways you never imagined possible.

Where is your office? Chennai (ECR) Do you have an online presence? https : / / amura.ai (we are @AmuraHealth on all social media)

Perks I get when I join Amura? Health is the hardware of success. Amura has a one-of-its-kind performance health program. It has helped thousands of people to grow and flourish in dimensions that are important to them. Everyone in Team Amura, and their dependents, get all of our medical knowledge and services at no cost. This is very unique to Amura. Until you speak with one of us, you can never know what an unbelievable power-up it can be.