Channel Success ManagerACL Digital • Bengaluru, Republic Of India, IN
Channel Success Manager
ACL Digital • Bengaluru, Republic Of India, IN
2 days ago
Job descriptionAround 3 years of experience , ideally in payments, fintech, banking, or merchant onboarding roles. Strong administrative, coordination, and documentation skills. Good understanding of partner onboarding workflows or merchant lifecycle (preferred). Excellent communication skills (written and verbal). Ability to multitask, prioritize work, and work independently in a remote environment. Strong proficiency in MS Office / Google Workspace (Excel, Sheets, Docs, etc.).
Position : Partner Success Manager
Location : Remote
Experience : 3+ Years (preferably from Payments / FinTech industry)
Employment Type : Full-Time
Key Responsibilities
- Manage and support the end-to-end onboarding process for partner merchants.
- Coordinate with internal teams (Sales, Compliance, Tech, Channel Partners) to ensure smooth activation of partner accounts.
- Provide administrative and operational support to the Channel Partner team.
- Maintain accurate documentation, reports, dashboards, and partner records.
- Track onboarding progress, follow up on pending items, and ensure SLAs are met.
- Support routine communications and updates with partner merchants.
- Assist in resolving partner queries and escalating issues where required.
- Contribute to partner engagement initiatives to improve partner satisfaction and efficiency.
Required Skills & Experience
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Channel Manager • Bengaluru, Republic Of India, IN
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