Manager - IT Operations

Job Description :

We are looking for a dynamic and experienced Manager-IT Services to lead the planning, implementation, and support of IT services across the organization.

This role involves managing infrastructure, service delivery, user support, vendor coordination, and driving continuous improvements in IT operations, ensuring that technology supports the business effectively and securely.

Key Responsibilities :

IT Operations & Service Management :

• Lead daily IT service operations including helpdesk, hardware, software, and network support.
• Implement and manage ITIL-based service delivery frameworks (incident, problem, change management).
• Ensure high availability, performance, and security of all IT systems and services.

Infrastructure Management :

People & Vendor Management :

IT Governance & Compliance :

followed.

Project Management :

Stakeholder Engagement :

Technical Skills Required :

Strong knowledge of :

ref : hirist.tech)