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Assistant Manager

Assistant Manager

MphasisBengaluru, Karnataka, India
26 days ago
Job description

Job Summary –

The candidate will work closely with the respective Manager to ensure their staff is trained and meeting their daily goals for productivity and quality and adherence to departmental procedures / policies. The AM will be responsible for having one–on-one mentoring sessions with the team members to instill awareness of the team member’s goals, any challenges or areas of focus, and ensuring opportunities are addressed with a plan identified for success. The AM will serve as a communication liaison to ensure that changes are effectively communicated to their team members and as an escalation path for member satisfaction and / or scope clarification or changes. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills.

Essential Job Functions :

  • Improve the operational systems, in support of organization Goal- specifically, support better management reporting, information flow and management and business process
  • Manage overall fiscal management, planning, systems and controls and report it to Delivery Head
  • Invoicing to funding sources, including calculation of completed units of service and payroll management, including tabulation of accrued employee benefits
  • Supervise and coach Unit managers & leads on a weekly basis.
  • Manage day to day operations and performance of the team of supervisors & conduct regular feedback sessions & skip meetings with agents
  • Interact with clients on a regular basis for daily operational activities & understand and manage service levels and staffing plan
  • Lead Improvement initiatives on the process & generate reports to analyze the data
  • To ensure that supervision & guidance for ‘Quality standards’ is adequate to meet client requirements
  • To create an environment of high performance and high employee engagement leading to better retention of staff
  • Ensure Unit Managers and Associates comply with all regulatory policies and procedures
  • To ensure process compliance and front end all audits
  • Deliver SLAs using the appropriate agile project management methodology, learning & iterating frequently

Requirements :

  • Proficient in automated underwriting tools
  • Minimum 3 years of mortgage origination experience with emphasis in loan processing & Initial Underwriting for US Mortgage with Supervisory responsibilities within the past year
  • Current working knowledge of FNMA / FHLMC guidelines
  • Strong verbal, written communication and presentation skills; including influencing, group facilitation and persuading others
  • Organizational and time-management skills; ability to manage multiple tasks, projects, and priorities
  • Must be able to build relationships and understand the client's needs
  • Ability to work as an individual or on a team – self-motivated, solution-oriented with ability to work independently under minimal supervision
  • Ability to multitask effectively and work well under pressure
  • Advanced skills in analytical and problem solving with attention to detail
  • Project management and negotiation skills
  • Long term / strategic planning and budget planning / analysis skills
  • Results-oriented
  • Data-driven with ability to make well-founded judgments
  • Experience in using and augmenting customer support forum and knowledge repository
  • Financial acumen, including budgeting and resource management

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    Assistant Manager • Bengaluru, Karnataka, India