Customer support team lead

Job Title : Customer Support Team Lead

Location : Bangalore

Department : Customer Experience / Support

Reports To : Helpdesk Manager

Employment Type : Full-Time

Job Summary :

We are seeking a proactive and experienced Customer Support Team Lead to manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The ideal candidate will have strong leadership skills, a customer-first mindset, and the ability to drive performance and continuous improvement.

Key Responsibilities :

• Lead and mentor a team of customer support agents handling queries related to digital payments, financial products, and