Stanley David And Associates (SDNA Global)Delhi, IN
30+ days ago
Job description
Role and Responsibilities :
Taking responsibility of Zscaler Operations
Identify, research, and resolve 3rd level Technical Support problems related to the Internet, Internet Firewalls, VPN (Site-2-Site & Client VPN), etc.
Raising Support Cases, follow up on Service Provider Requests and Incidents.
Enterprise Network Operations and Management including SD-WAN(Fortinet), MPLS, Firewall and Security components, LAN, WLAN, DDI etc.
Respond to Service calls, Incidents and Service Tickets for technical support.
Track and monitor the problem in our Service Management Tool (ServiceNow) to insure a timely resolution as managed through an automated system
Act as a contact for all parties (internal / external) regarding technical network topics
Ensure that implementations and ongoing services are delivered on time and meet client requirements
Responsibility for the planning, integration, implementation, installation, configuration, design, operation and maintenance of network services and systems in scope of the delivered services.
Support central / regional / local Projects and Demands with all Zscaler related topics.
Ensuring system integrity and security through necessary measures, for example log analysis and patch management
Monitor the Internet Security environment and proactively react on any issue
Maintain documentation of system components
Continuously optimize the network regarding performance, reliability, security and cost
Manage changes of Zscaler components using standard processes
Execution of project tasks in IT infrastructure projects and responsible to provide project deliverables
Requirements :
University degree in related technical / business areas or equivalent work experience
Typically requires 8 -10 years of relevant IT experience in the area of Network technology related IT Infrastructure services.
Experience in support and manage Zscaler Cloud based Internet Security (ZIA, ZPA, Bandwidth Control, Firewall, etc.)
ZCCP-IA & ZCCP-PA certification preferred
Experience from Enterprise Network Operations and Management including SD-WAN(Fortinet), MPLS, Firewall and Security components, LAN, WLAN, DDI etc.
Experience in scripting APIs (e.g. Python), knowledge in NetOps / DevOps and CI / CD Pipeline
Experience in Infrastructure Monitoring (e.g. Solarwinds) are meritorious skills
Experience in the area of ITSM and knowledge of the processes of service management (ITIL)
Understanding of Change Management
Good communication and presentation skills to work in a multi-cultural, multinational environment.
Team- and results-oriented and driven by goal achievement with a strong focus on high quality service performance.