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Network Operations Engineer - SDWAN

Network Operations Engineer - SDWAN

Stanley David And Associates (SDNA Global)Delhi, IN
30+ days ago
Job description

Role and Responsibilities :

  • Taking responsibility of Zscaler Operations
  • Identify, research, and resolve 3rd level Technical Support problems related to the Internet, Internet Firewalls, VPN (Site-2-Site & Client VPN), etc.
  • Raising Support Cases, follow up on Service Provider Requests and Incidents.
  • Enterprise Network Operations and Management including SD-WAN(Fortinet), MPLS, Firewall and Security components, LAN, WLAN, DDI etc.
  • Respond to Service calls, Incidents and Service Tickets for technical support.
  • Track and monitor the problem in our Service Management Tool (ServiceNow) to insure a timely resolution as managed through an automated system
  • Act as a contact for all parties (internal / external) regarding technical network topics
  • Ensure that implementations and ongoing services are delivered on time and meet client requirements
  • Responsibility for the planning, integration, implementation, installation, configuration, design, operation and maintenance of network services and systems in scope of the delivered services.
  • Support central / regional / local Projects and Demands with all Zscaler related topics.
  • Ensuring system integrity and security through necessary measures, for example log analysis and patch management
  • Monitor the Internet Security environment and proactively react on any issue
  • Maintain documentation of system components
  • Continuously optimize the network regarding performance, reliability, security and cost
  • Manage changes of Zscaler components using standard processes
  • Execution of project tasks in IT infrastructure projects and responsible to provide project deliverables

Requirements :

  • University degree in related technical / business areas or equivalent work experience
  • Typically requires 8 -10 years of relevant IT experience in the area of Network technology related IT Infrastructure services.
  • Experience in support and manage Zscaler Cloud based Internet Security (ZIA, ZPA, Bandwidth Control, Firewall, etc.)
  • ZCCP-IA & ZCCP-PA certification preferred
  • Experience from Enterprise Network Operations and Management including SD-WAN(Fortinet), MPLS, Firewall and Security components, LAN, WLAN, DDI etc.
  • Experience in scripting APIs (e.g. Python), knowledge in NetOps / DevOps and CI / CD Pipeline
  • Experience in Infrastructure Monitoring (e.g. Solarwinds) are meritorious skills
  • Experience in the area of ITSM and knowledge of the processes of service management (ITIL)
  • Understanding of Change Management
  • Good communication and presentation skills to work in a multi-cultural, multinational environment.
  • Team- and results-oriented and driven by goal achievement with a strong focus on high quality service performance.
  • High flexibility
  • Fluent in English language

    • ref : hirist.tech)

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