Service Advisor

Company Overview

RPJ AUTOMOBILES PRIVATE LIMITED is a dynamic subsidiary of the esteemed RPJ Group, which has been a trusted name since 1935. Renowned for its contributions to manufacturing and its transformation into the automotive sector, RPJ Group symbolizes quality and innovation. With strategic partnerships with Nissan Motors and Tata Motors, RPJ Group remains a key player in revoluting India's automotive industry. Headquartered in Sirsa, RPJ AUTOMOBILES continues to grow as a significant entity in automotive retail and services.

Job Overview

The Service Advisor position at RPJ AUTOMOBILES PRIVATE LIMITED is an excellent opportunity for freshers who are eager to kickstart their careers. Situated in Sirsa, this full-time role requires a candidate with up to 1 year of experience, though freshers with a knack for customer service and after-sales support are welcome. The role promises to sharpen skills in customer interaction and service scheduling while aligning with the company's innovative approach in the automotive sector.

Qualifications and Skills

• Proficiency in customer service to ensure a positive experience for all clients and efficiently address inquiries and issues (Mandatory skill).
• Strong ability to provide after-sales support by understanding customer needs and delivering appropriate solutions (Mandatory skill).
• Experience in scheduling service appointments to maximize efficiency in the service center operations.
• Basic automotive knowledge to understand vehicle issues and effectively communicate solutions to customers.
• Excellent communication skills to interact with customers and coworkers professionally and clearly.
• Familiarity with CRM software for managing customer interactions, sales, and service requirements efficiently.
• Competency in managing work orders, ensuring accurate data entry and tracking of service requests.
• Ability to work collaboratively with the service team to ensure smooth service operations and customer satisfaction.

Roles and Responsibilities