SMO – Service Asset and Configuration Manager

Role - SMO – Service Asset and Configuration Manager

Years of Experience - 7 to 12 years

Location - Pune and Chennai

• Service Management (CMDB)
• Hands On in ServiceNow Asset and Configuration Management Module
• Knowledge and experience of Service Management / Operation process and its environment.
• Knowledge of the ITIL framework as well as high level of IT technical competence.
• Experience in CSDM & Service Mapping.
• Basic knowledge of Application Lifecycle and Environments.
• Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization / project.
• Knowledge on Planning & Forecasting.
• ITIL foundation, ITIL intermediate- Service Design (SD) Planning
• Knowledge and experience of Agile / Lean / Six sigma methodologies and their application
• ITIL certified
• Govern end to end lifecycle of all Asset / CI’s
• Assist the SACM process owner with process enhancements & Changes and CMDB and configuration item scope definition
• Help to define and maintain CI attributes
• Execute CI identification activities to coordinate and manage compliance to CI identification / registration procedures
• Perform verification and audit activities to ensure that changes to the CMDB data are recorded and authorized
• Maintaining of high level of correctness, completeness and compliance of Assets & CIs
• Co-ordinate and deliver SACM training, best practice advice and guidance
• Perform any other tasks that organization or process owner required