Technical Customer Support Associate

Dear Connections, Looking for Networking Engineer L1 Voice Support. Qualification - Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred. Work Experience - 0 months - 6 years Skills and Ability : -

• Comprehensive understanding of typical home network deployments is required.
• The candidate must be able to identify a diversity of networking home devices' specific functions and configurations.
• Candidate must demonstrate excellent English communication skills.
• The candidate must be attentive to details.
• Candidate must have excellent analytical, organizational, and time management skills.
• Candidate must be well mannered and demonstrate customer services skills.
• Candidate must be able to perform well in a steep learning curve.
• The candidate must be able to sell support contracts. Soft Skills -English : Excellent, C1 CEFR Level Accent : Neutral Ability to give good step by step instruction. Positive tone. Computer Proficiency : -
• Firm understanding of Windows and macOS.
• Firm understanding of Android and iOS.
• Firm understanding of common firewall configuration.
• Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required.
• Comprehensive understanding of typical home network layouts is required.
• Demonstrable troubleshooting ingenuity is required. Salary- Upto 5 LPA Work Location - Sec 81, SEZ Noida Both side cab facility US Shifts 24
• 7 Window

Drop your resume : arpita.tripathi1@techmahindra.com, jagriti.kasaudhan@techmahindra.com