Senior Manager – F&A Market maturity framework Transformational Journey

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

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Inviting applications for the role of Senior Manager F&A - Market maturity framework / Transformational Journey

We are looking for Cash Application Analyst responsible for posting payments from the lockbox ACH and wire transfer to customer accounts. This role includes cash application and reconciling payments communicating cash adjustments and reducing un-applied cash receipts on aged accounts receivable.

Responsibilities

Lead the entire EML (Evolving / Maturing / Leading) framework across all markets and towers (PTP / OTC / RTR) (Market maturity framework / Transformational Journey)

Manage the monthly reporting and strict discipline around the assessments capturing all relevant details status and updates across all towers and market(s)

Serve as the single point of accountability and contact for all EML-related status updates productivity standing market maturity and maintain a tight grip on the overall contractual obligations for the client as well as Genpact

Work very closely with the Genpact Operations (SDLs and TLs) along with the GPOs to ensure there is a complete buy-in and alignment on the status standing strategy and approach in terms of addressing the open ticket action items

Work closely with the client organization GPOs and the overall program manager to ensure there is no misalignment in the deliverables timelines contractual obligations status and market maturity / tier graduation etc.

Lead all EML related discussions Internally as well as externally making sure the leadership is advised about and suggested with deep contractual implications and impact

Be extremely proactive in informing the internal as well as external stakeholders about any amends / changes in the status of the assessments along with their consequences.

Drive rigor discipline and end to end ownership of the EML program

Oversee monthly assessment cycles for all markets and towers engage the Ops teams and GPOs as necessary and drive - on time submission of all assessments

Act as a SME for all EML related queries Internal and External Operational and Contractual

Work closely with teams such as compliance finance billing and Ops etc. to drive alignment on the productivity status

Coach and mentor the FLMs / SDLs / Leadership on the framework guidelines obligations consequences impact timelines proposals for unusual situations and circumstances

Manage strategic escalations complex disputes and be the SPOC for all EML related client level negotiations

Ensure audit readiness and always maintain a clear trail of approvals and evidence for all assessments along with collateral details

Work closely with the client partner and leadership management to manage activities such as revenue assurance etc.

Champion a culture of operational excellence customer-centricity program management excellence and deep rigor

Forecasting planning and budgeting for upcoming productivity impact working closely with the internal Ops teams to embed the same into the Operating plan(s)

Provide periodic reporting and insights to senior leadership teams Internal and External around the overall status roadblocks impact and red flags etc.

Qualifications we seek in you!

Minimum Qualifications

Bachelors degree in finance Accounting Business Administration OR Program management

Proven track record of leading multi-functional projects / programs with multiple stakeholders and clients

Strong expertise in stakeholder management client handling and ongoing project delivery

Demonstrated experience in cross-functional and multi-tower operations leading by example and getting all stakeholders on the same page constantly driving concurrence

Proficiency in understanding contracts and embedded solutions

Excel reporting analytical mind set and ability to work under pressure

Excellent strategic thinking problem-solving and decision-making skills with the ability to manage escalations and complex operational challenges

Proven stakeholder management and communication skills for senior leadership clients and internal teams

Experience in driving process improvement automation initiatives and standardization projects across the towers along with the CI teams and GPOs

Ability to coach mentor and develop FLMs and senior team members

Exposure to project management change management and global / regional initiatives

Ability to foster a culture of operational excellence customer-centricity compliance and continuous improvement

Preferred Qualifications / Skills

Strong influencing skills and excellent communication skills

Strong story telling ability along with verbal and written depiction(s)

Why join Genpact

Be a transformation leader Work at the cutting edge of AI automation and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military / veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience :

Senior Manager

Key Skills

Engineering Support,MAC,Hydraulic,General Services,Ado,Health Education

Employment Type : Full-Time

Experience : years

Vacancy : 1