Title : Customer Service Associate
Location : Gurugram, Sector 49
Rotational Shifts
We are seeking a dedicated and customer-focused individual to join our Airline Support Team as a Customer Support Associate for the voice process. You will be the first point of contact for Airline Gold and Platinum customers , handling inquiries, booking requests, complaints, and support issues via voice calls in different shifts.
Key Responsibilities :
- Handle voice calls to assist Airline Premium Passengers with reservations, cancellations, rebooking, and general travel inquiries.
- Provide accurate and timely information regarding flight schedules, fares, and policies.
- Resolve customer complaints and provide appropriate solutions within set timelines.
- Maintain a high level of professionalism and empathy with customers at all times.
- Document all interactions clearly and accurately in the system.
- Escalate complex issues to senior support or supervisors as needed.
Computer Skills :
Proficient in using MS Office applications (Word, Excel, Outlook)Ability to work with CRM tools, ticketing systems, and call centre softwareComfortable with data entry and managing online booking / reservation platformsRequirements
Required Skills :
Excellent communication skills in EnglishStrong listening and problem-solving skills.Ability to remain calm and handle high-stressWillingness to work in shifts, including weekends and holidays