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Customer Support Associate

Customer Support Associate

Blue SolutionsGurugram, HR, IN
16 days ago
Job type
  • Quick Apply
Job description

Title : Customer Service Associate

Location : Gurugram, Sector 49

Rotational Shifts

We are seeking a dedicated and customer-focused individual to join our Airline Support Team as a Customer Support Associate for the voice process. You will be the first point of contact for Airline Gold and Platinum customers , handling inquiries, booking requests, complaints, and support issues via voice calls in different shifts.

Key Responsibilities :

  • Handle voice calls to assist Airline Premium Passengers with reservations, cancellations, rebooking, and general travel inquiries.
  • Provide accurate and timely information regarding flight schedules, fares, and policies.
  • Resolve customer complaints and provide appropriate solutions within set timelines.
  • Maintain a high level of professionalism and empathy with customers at all times.
  • Document all interactions clearly and accurately in the system.
  • Escalate complex issues to senior support or supervisors as needed.

Computer Skills :

  • Proficient in using MS Office applications (Word, Excel, Outlook)
  • Ability to work with CRM tools, ticketing systems, and call centre software
  • Comfortable with data entry and managing online booking / reservation platforms
  • Requirements

    Required Skills :

  • Excellent communication skills in English
  • Strong listening and problem-solving skills.
  • Ability to remain calm and handle high-stress
  • Willingness to work in shifts, including weekends and holidays
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    Customer Support • Gurugram, HR, IN