Customer Service

About NIIT

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.

Link to website- https : / / www.linkedin.com / company / niit-limited /

Job Description :

Position : Customer Service Executive (Voice – US Healthcare Domain)- WIPRO

Location : Airoli, Mumbai

Shift Timing : Night Shift

Process Type : US Healthcare

Key Responsibilities :

• Handle inbound / outbound customer interactions via voice calls.
• Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
• Maintain detailed and accurate call logs and follow standard operating procedures.
• Achieve performance targets related to quality, accuracy, and customer satisfaction.
• Demonstrate effective communication and listening skills to address customer needs efficiently.
• Adapt to flexible shifts and rotational schedules as per business requirements.
• Upsell or cross-sell products / services when required.

Eligibility Criteria :

Contact : vinay.8.kohli@niitmts.com

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NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.