Customer Success Manager

Company Description

Gleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns. Businesses can utilize contextual data, AI, and automations to boost lead conversions and customer retention.

Role Description

This is a full-time remote role for a Customer Success Manager at Gleantap. The Customer Success Manager will be responsible for maintaining customer satisfaction, utilizing analytical skills to drive insights, focusing on customer retention strategies, building strong relationships with clients, onboarding clients and delivering exceptional customer service on a daily basis.

We need someone who is available to work US business hours (Central time).

Qualifications

Strong Customer Satisfaction and Customer Service skills

Proficient Analytical Skills

Experience in Customer Retention strategies

Effective Relationship Building abilities

Excellent written and verbal communication skills

Ability to work independently and remotely

Experience in the fitness or wellness industry is a plus

Bachelor's degree in Business, Marketing, or related field