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Infrastructure Specialist
Keka HRHyderabad, Telangana, India28 days ago
Job description4+ years of experience in IT support or network administration. Strong experience with Sophos XG / XGS Firewalls, including policies, NAT, IPS, VPNs. Solid hands-on experience with Ruckus WiFi systems – access point deployment, SmartZone controller management. Proficiency in Windows Server administration – Active Directory, GPO, DNS / DHCP. Good understanding of LAN / WAN concepts, TCP / IP, VLANs, and routing protocols. Experience with system monitoring tools and ticketing systems. Excellent troubleshooting and analytical skills. Strong communication and documentation abilities.
Designation : Specialist - Infrastructure Support / IT Support
Key Responsibilities
- Manage, configure, and monitor Sophos Firewalls (XG, XGS series).
- Administer and troubleshoot Ruckus WiFi networks (SmartZone, Unleashed, and Cloud).
- Perform routine tasks related to Windows Server (2016 / 2019 / 2022) including Active Directory, Group Policy, DNS, DHCP.
- Provide Level 2 support for network, server, and security-related incidents.
- Conduct firewall policy updates, firmware upgrades, VPN setup and monitoring.
- Monitor network traffic and performance, optimize throughput and security.
- Handle Wi-Fi SSID setups, guest portals, VLAN tagging, and access point provisioning.
- Manage user accounts and permissions in AD.
- Collaborate with Level 1 and Level 3 teams to resolve escalated issues.
- Create and maintain documentation for configurations, procedures, and infrastructure.
- Participate in audits and compliance efforts related to IT infrastructure.
Required Skills & Experience :
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Infrastructure Specialist • Hyderabad, Telangana, India