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Infrastructure Specialist

Infrastructure Specialist

Keka HRHyderabad, Telangana, India
25 days ago
Job description

Designation : Specialist - Infrastructure Support / IT Support

Key Responsibilities

  • Manage, configure, and monitor Sophos Firewalls (XG, XGS series).
  • Administer and troubleshoot Ruckus WiFi networks (SmartZone, Unleashed, and Cloud).
  • Perform routine tasks related to Windows Server (2016 / 2019 / 2022) including Active Directory, Group Policy, DNS, DHCP.
  • Provide Level 2 support for network, server, and security-related incidents.
  • Conduct firewall policy updates, firmware upgrades, VPN setup and monitoring.
  • Monitor network traffic and performance, optimize throughput and security.
  • Handle Wi-Fi SSID setups, guest portals, VLAN tagging, and access point provisioning.
  • Manage user accounts and permissions in AD.
  • Collaborate with Level 1 and Level 3 teams to resolve escalated issues.
  • Create and maintain documentation for configurations, procedures, and infrastructure.
  • Participate in audits and compliance efforts related to IT infrastructure.

Required Skills & Experience :

  • 4+ years of experience in IT support or network administration.
  • Strong experience with Sophos XG / XGS Firewalls, including policies, NAT, IPS, VPNs.
  • Solid hands-on experience with Ruckus WiFi systems – access point deployment, SmartZone controller management.
  • Proficiency in Windows Server administration – Active Directory, GPO, DNS / DHCP.
  • Good understanding of LAN / WAN concepts, TCP / IP, VLANs, and routing protocols.
  • Experience with system monitoring tools and ticketing systems.
  • Excellent troubleshooting and analytical skills.
  • Strong communication and documentation abilities.
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    Infrastructure Specialist • Hyderabad, Telangana, India

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