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Senior Manager - Technology Operations [T500-18961]

lululemonBengaluru, Karnataka, India

2 days ago

Job description

About lululemon :

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative products, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. As we continue to elevate our shopping experience, our India Tech Hub plays a key role in expanding our technology capabilities in Product Systems, Merchandising and Planning, Digital Presence, distribution and logistics, and corporate systems. Our team in India works as an extension of the global team on projects of strategic importance.

Senior Manager Business Operations – India Technology Hub

A Day in the Life :

The role will serve as a strategic advisor, thought partner, and execution lead to the VP – Technology. This role is critical in driving organizational efficiency, enabling smooth day-to-day operations, and ensuring global alignment across business, technology, and administrative functions within the India Tech Hub. The incumbent will oversee strategic planning, communications, governance, and business operations, acting as the operational engine behind the technology leadership team.

Expected Responsibilities :

Strategic Leadership & Advisory :

Act as a trusted advisor to the VP – Technology on strategic and operational priorities.
Coordinate and track execution of key programs and projects, ensuring timely delivery and stakeholder alignment.
Lead quarterly and annual planning processes, including preparation for board / business reviews.
Provide data-driven recommendations to support decision-making and long-term planning.
Lead and develop a dynamic business & facility operation team that is focused on support, operations, and planning.

Business Operations & Governance :

Lead key business operations functions : annual planning, budgeting, KPI tracking, risk management, and compliance.

Establish governance frameworks and operating rhythms (e.g., QBRs, staff meetings, leadership offsites).

Manage executive-level dashboards, metrics, and reporting for business operations and project outcomes.

Own leadership meetings – set agenda, ensure follow-ups, and track decisions and action items.

Organizational Effectiveness & Communication :

Enable effective internal communication from the VP / SVP's office to technology teams and global stakeholders.

Support change management initiatives and cultural alignment with global standards.

Manage leadership communications including decks, reports, townhalls, and board level documentation.

Serve as a communication bridge between the VP, ITH Leadership, internal / external stakeholders, including global leadership, partners, and cross-functional teams and ensure plans are communicated in a timely manner, including risks and opportunities.

Draft executive communications, presentations, and reports for leadership reviews and global updates.

Project & Program Management :

Lead or support strategic programs across technology, people, and operations domains.

Track key initiatives across the organization, resolving roadblocks and ensuring alignment.

Drive digital transformation and process improvement projects to enhance productivity and align with global standard processes.

Stakeholder Engagement & Collaboration :

Coordinate with global counterparts & serve as a liaison between India leadership and global.

Build and maintain relationships with internal and external stakeholders for seamless operations.

Lead special projects on behalf of the VP / SVP Leadership (e.g., setting up new teams, innovation programs, vendor strategy, due diligence for tech partnerships).

Drive employee engagement activities and act as a cultural ambassador for ITH.

Site Projects & Initiatives :

Drive and manage key site-related projects aimed at improving operational efficiency or enhancing the overall employee experience.

Work closely with the VP to prioritize and execute these projects in alignment with broader business goals.

Day-to-Day Business Operations :

Leads day-to-day operating rhythm, communications, and engagement for technology hub, supporting the VP initiatives and ensuring the efficient operation of the Technology organization within the location.

Facilities & Admin Business Operation :

Lead and develop a high-performing team responsible for managing all aspects of business and facility operations, including : Facilities Management, Food & Catering Operations, Event Management & Logistics, Administrative & Coordination Support, Security & Safety

Oversee the day-to-day operations of office facilities, ensuring effective maintenance, cleanliness, implementation of safety protocols, and optimal space utilization

Manage relationships with external vendors and service providers for facility-related services.

Act as a key operational point of contact, supporting the VP and senior leadership in daily operational needs.

Anticipate potential challenges and proactively address issues to minimize disruptions to operations.

Education :

Bachelor's degree or equivalent in Business Administration, Operations Management, or related field.

Experience :

10-12+ years of experience in technology, business operations, consulting, or strategy roles, ideally in a tech environment.

2+ years in supporting senior leadership teams is a bonus.

Proven experience in managing and supporting senior leaders and organizations in a fast-paced, dynamic work environment.

Managerial experience handling large scale operations, ideally in a fast-paced IT / ITES operations environment, preferably product-based companies.

Experience managing a high-performing team, providing clear direction, fostering collaboration, and ensuring accountability to deliver results at scale.

Demonstrated knowledge of best practice PM methodologies and a desire for continuous improvement.

Experience managing multi - projects and scaling site operations

Experience leading a team, managing to deliverables

Experience working in a GCC or a global technology organization preferred.

Prior experience in management consulting, CoS roles, or running PMO functions is highly desirable.

Strong background in managing facilities, vendor relations, event logistics, and team management.

Familiarity with employee engagement initiatives or corporate wellness programs.

Knowledge of local regulations related to office operations, facilities, compliance, and employee safety

Great interpersonal and communication skills and very strong organization, analyitcal, and follow-up capabilities.

Technical tools & proficiency :

Smartsheet, SharePoint, and the MS Suite (excellence in MS Excel)

Experience working in an Agile environment

Jira and Confluence mastery

Experience working with procurement tools like Coupa

Skills & Competencies :

Leadership : Strong leadership skills with the ability to motivate and manage a team.

Communication : Excellent verbal and written communication skills, with the ability to communicate effectively with different stakeholders.

Project Management : Strong project management skills, including planning, budgeting, and execution.

Problem-Solving : Ability to anticipate operational challenges and solve problems efficiently and effectively.

Organizational Skills : Exceptional organizational skills with a keen eye for detail and prioritization.

Vendor Management : Experience managing relationships with external service providers and vendors.

Tech-Savvy : Comfortable with office technology, scheduling tools, and basic IT troubleshooting.

Cultural awareness : Ability to foster inclusion and work effectively in a diverse, multicultural environment.

We are all leaders, committed to growth and results. Are you ready to create a positive change with your work for the community and the world?

We’re looking for you. Join us.

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Operation Manager • Bengaluru, Karnataka, India

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