GFOCC Tech, GFOCC

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

About the Role :

As an GFOCC Tech at ADSIPL you will get to maintain and operate the worlds largest cloud computing infrastructure across a number of local and remote locations. The technicians are responsible for carrying out GFO infrastructure monitoring and servicing servers network and telecommunication equipment remotely from a centralized location. This requires the ability to drive change while maintaining excellent communications.

Key job responsibilities

As an GFOCC Tech at ADSIPL you will get to maintain and operate the worlds largest cloud computing infrastructure across a number of local and remote locations. The technicians are responsible for carrying out GFO infrastructure monitoring and servicing servers network and telecommunication equipment remotely from a centralized location. This requires the ability to drive change while maintaining excellent communications.

A day in the life

Your day job will include :

Remote troubleshooting of GFO sites network and compute Infrastructure

Remote triaging and repairing server & network hardware in coordination with on ground hands and eye support

The role has 24X7 shift rotation.

Coordinate in resolving data center facility issues

Coordinating remote hands & eyes for any site issues

Participating in small to mid-size site improvement projects

Building relationships with remote facilities to ensure swift response times to events. - Improving Safety and Security operational processes

Participate in team / service provider meetings for metric and performance analysis

Assist senior techs in quality check of the new site and edge network scaling projects handed over to operations

Guide vendor resources on AWS GFO standards policies and guidelines providing remote hands and eye support

About the team

About You :

You are someone who is highly autonomous very detail oriented and possesses a very strong written & verbal communication skills. You are a high performing individual with a can do attitude.

Supervise with Colocation operators performing servicing or preventive maintenance

Assist in performing root cause analysis for operational issues

Perform first level trouble-shooting for facility and rack level events

You will have experience building relationships with internal and external teams / customers along with innovating effective solutions to resolve issues & problems as they arise.

You will have previous hands on technical troubleshooting experience and a proven ability solving complex problems.

Create CMs (Change Management Tasks) to enable changes and maintenance at sites

You will be required to provide remote support required by our internal teams.

Perform basic support concepts such as ticketing systems root cause analysis and task prioritization.

• 2 years of computer hardware troubleshooting and repair experience
• 1 years of computer networking experience
• High school or equivalent diploma
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Employment Type : Full-Time

Experience : years

Vacancy : 1