Technical Service Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Position - Technical Service Specialist

This role is based out of Mumbai

Reporting : Regional Manager - Technical

Roche is a company with a 125-year history and our ongoing success is based on our strong focus on delivering meaningful value for our customers and society, and we will need to evolve our offering and approach in order to do so. Health care is changing exponentially due to entrepreneurial innovation in technology, increased openness to change, growing patient empowerment, multiple sources of medical information, and pressure on public spending.

A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Crafting a world where we all have more time with the people we love. That's what makes us Roche.

As a Senior Technical Service Specialist (based in Mumbai) you will operate in Mumbai & the assigned region which requires a high share of travel (80%) across the assigned region. You are accountable for installation of CoreLab analytical laboratory instruments platforms in order to achieve a high level of service excellence within the region. You are also responsible to contribute to large projects at customer sites and can be seen as the knowledge expert. We are looking for someone eager to learn in a diverse environment, crafting space for co-creation and focus on delivering the best service to our customers and patients.

Role and Responsibilities :

• Responsible for installations and commissioning
• Responsible for call logging and closing
• Responsible for customer trainings
• Responsible for breakdown / Preventive maintenance
• Responsible for 1st Line Application support
• Management of the IPC Compliance
• Responsible for the submission of the annual maintenance contract
• Responsible for payment collection
• QMS Adherence
• Reporting – MIS
• Managing the Team of Contract Engineer (as applicable)
• Development of Team and Effective People Leadership as proven by

Experience Required : 5 to 8 years in service, troubleshooting. Experience in IVD would be essential

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.

Skills Required

Preventive Maintenance, Customer Training, Payment Collection