Talent.com
This job offer is not available in your country.
Sr. Specialist, Account Manager

Sr. Specialist, Account Manager

ConcentrixIND Gurugram, Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors
6 days ago
Job description

Description

The Senior Account Manager is responsible for overseeing the management of moderate to highly complex accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Serves assigned territory / client with moderate to highly complex variables in geography and / or customer complexity. Must successfully manage the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable. Independent and results-driven individual drives success through persuasion versus prescriptive process. Resolves moderate to complex client issues, research problems, and makes recommendations for potential product enhancements or modifications. Explores various sales channels to improve sales performance. May provide guidance to more junior staff, as needed.

Role and Key Responsibilities :

  • Directly responsible for client renewal contract opportunities, revenue, and renewal rates for assigned territory.
  • Conduct sales activities like making large number of calls and emails each week, planning ahead, forecasting etc  to drive renewals to closure
  • Manage and be responsible for gross churn, net retention, and revenue for assigned territories
  • Stay up to date with client product training and market benchmarks
  • Identify opportunities to retain as well as opportunities for extended terms & additional growth.
  • Be an expert in client products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals.
  • Manage the different facets of subscription and support renewals
  • Prepare the renewal letters, quotations, invoices, and notifications
  • Contact clients directly to negotiate terms and conditions and render renewal contracts
  • Position services and escalate pain points to the Sales and Customer Success team
  • Forecast trends and suggestions on how those trends can enhance retention rates
  • Bridge between Sales, Finance and Customer Success
  • Refine renewal strategies that proactively engage a client in chopping the churn rates
  • Augment the upsell and cross-sell opportunities
  • Work with the product team to receive feedback on the growing requirements of a customer

Location :

IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors

Language Requirements :

English (Required)

Time Type : Full time

Create a job alert for this search

Sr Account Manager • IND Gurugram, Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors

Related jobs
Sr Account Manager

Sr Account Manager

blue yonderINDIA
Leading AI-powered Largest Global Supply Chain Management Software Product Company and one of Glassdoors Best Places to Work. Seeking an astute, successful Account Executive to sell Digital Supply C...Show moreLast updated: 30+ days ago
Sr Account Manager

Sr Account Manager

HoneywellGurgaon, HARYANA, India
Achieve Sales Orders Annual Operating Plan (AOP) quota targets (Orders, Rev / GM and Profit) by closing sales while adhering to pricing and sales policies. Grow the pipeline of opportunities with the ...Show moreLast updated: 30+ days ago
Sr Account Executive

Sr Account Executive

White ForceGurgaon
Some of the key products in our portfolio are : .Popcorn : 4700BC's introduced India to Gourmet Popcorn and the brand is fondly. Product is available in both Ready to Eat and Ready to.Chips+ : Experienc...Show moreLast updated: 30+ days ago
  • Promoted
Account Manager

Account Manager

LexisNexisGurugram, Haryana, India
Do you enjoy creating a successful sales strategy?.Are you a dynamic, enthusiastic B2B sales professional?.LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11...Show moreLast updated: 17 days ago
Design-Sr Manager

Design-Sr Manager

Headsup CorporationGurugram, Haryana, India
Customer & Team Management.New Product Design & Development team management Vendor Development.Automotive lighting / Automobile plastics. Incumbent will be responsible to drive the different ...Show moreLast updated: 20 days ago
Sr. Account Executive

Sr. Account Executive

fireworkINDIA
Join Firework Where Innovation Meets Impact.Firework is revolutionizing connected commerce with the worlds most advanced and largest AI-powered video commerce platform, trusted by global brands an...Show moreLast updated: 30+ days ago
Sr. Manager / Manager - Taxation

Sr. Manager / Manager - Taxation

ixigoGurugram, Haryana, India
The candidate is responsible for overseeing and managing the organizations tax strategy compliance planning risk management and reporting. The role ensures adherence to Indian tax laws and internati...Show moreLast updated: 19 days ago
Modernisation Sales- Account Executive / Sr. Account Executive / Account Manager

Modernisation Sales- Account Executive / Sr. Account Executive / Account Manager

SCHINDLER INDIA PVT LTDINDIA
Modernisation Sales- Account Executive / Sr.Account Executive / Account Manager.The Modernization Sales Representative will be responsible for revenue generation by proposing and procuring replacemen...Show moreLast updated: 30+ days ago
Service Sales- Account Executive / Sr. Account Executive / Account Manager

Service Sales- Account Executive / Sr. Account Executive / Account Manager

Schindler GroupGurgaon, Haryana, IN
Contract Sales will be responsible for revenue generation by proposing and procuring Annual Maintenance Contracts for Schindler and non Schindler products and constantly being focused on Customer S...Show moreLast updated: 1 day ago
Sr Account Director

Sr Account Director

DENTSUINDIA
Identify and expand opportunities within accounts, collaborating with capabilities and sales teams to ensure growth and retention. Develop a working knowledge of Merkle GTM (Go to Market) strategies...Show moreLast updated: 30+ days ago
  • Promoted
Sr. Merchandise, Manager

Sr. Merchandise, Manager

JNGGurugram, Haryana, India
Future-Ready Role with Global Impact.We are open for freshers also with open mind to learn.Industry : Home Decor / Lifestyle / Apparel. JNG is global sourcing and buying agency redefining how global ...Show moreLast updated: 1 day ago
Manager / Sr. Manager Underwriting

Manager / Sr. Manager Underwriting

IndifiGurugram, Haryana, India
Manager - Underwriting - Corporate.A Fin-tech venture funded by the largest global investors.Assessment of borrower’s credit worthiness through a thorough analysis of industry segment, business mod...Show moreLast updated: 1 day ago
Sr. Specialist - Programmatic Buying

Sr. Specialist - Programmatic Buying

LS Digital GroupGurugram, Haryana, India
Company Name : Logicserve Digital Consultancy Services Pvt.Department : Programmatic Buying.Build digital marketing roadmap & proposals involving DV360 for clients which includes awareness &.Experien...Show moreLast updated: 1 day ago
Sr Sales Manager - Key Account Sale

Sr Sales Manager - Key Account Sale

GE HealthCareINDIA
Customer facing staff responsible for winning business.Impacts approaches, projects, and programs in the functional area or affected business organization and ways of working.Impacts quality, effic...Show moreLast updated: 30+ days ago
Sr. Account Manager

Sr. Account Manager

MindShift InteractiveINDIA
Maintain a healthy relationship with the team and clients to drive all towards innovative and impactful outreach.Ability to visualize, strategize and build impactful campaigns, with a digital-first...Show moreLast updated: 30+ days ago
Sr. Commercial Sales Account Manager

Sr. Commercial Sales Account Manager

Advanced Micro Devices, IncGurgeon, Haryana, India
WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that ...Show moreLast updated: 17 days ago
Sr Key account manager - Bhopal

Sr Key account manager - Bhopal

PaytmINDIA
Paytm is India's leading mobile payments and financial services distribution company.Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with...Show moreLast updated: 30+ days ago
  • Promoted
SaaS / Applications Sales-Enterprise Account Manager / Sr. Mgr

SaaS / Applications Sales-Enterprise Account Manager / Sr. Mgr

OracleGurugram, Haryana, India
Are you as passionate about the Cloud as we are? If so, we want to talk to you!.Oracle already offers the broadest suite of cloud solutions and is introducing innovative new services every month.In...Show moreLast updated: 1 day ago