Central Revenue ManagerSturmfrei Hospitality Pvt. Ltd • Ludhiana, Punjab, India
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Central Revenue Manager
Sturmfrei Hospitality Pvt. Ltd • Ludhiana, Punjab, India
14 hours ago
Job descriptionTo assist in listing new properties on different OTAs To handle external systems like channel manager, web booking engines, rate comparison tools, online To conduct pricing analytics on regular basis for each business location and suggest price ranges To perform competitive analysis for each location and suggest modifications in our listings To provide suggestions for revenue generation and maximization To co-ordinate with the channel manager, software vendors for any availability, rate or booking To assist work towards revenue maximization on every front Conduct regular meetings with the property managers as a part of quality check Monitor and maintain inventory management process and the execution of the same Coordinate with other departments to maintain sync between all the members of a property Monitor and guide the ground staff for regular check-ups on repair & maintenance issues Implement the Company policies at the ground level to create a conducive work environment Assist the HR department as and when required to resolve conflicts of the ground staff Innovate and suggest new ideas and methods to improve the existing operational processes Operate and guide other employees for Point-of-Sale (POS) system for F&B orders To create daily MIS reports and submit them to the reporting manager A bachelor's degree in hospitality management Operational management experience Ability to interpret and analyze consumer behavior Fluency in computer operations, Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Tele-calling, tele sales experience Strong communication & customer service Proficiency in PMS & OTA platforms Accuracy & attention to detail Sales & upselling skills Multitasking & time management Problem-solving & coordination Basic accounting & billing knowledge
Job Designation : Central Revenue Manager
Location : Gurugram, NCR
Responsibilities :
1. Central Reservations
- To handle all room reservations over digital media (Telephonic, WhatsApp etc.) for the Company
- To understand and pass on the Company’s accommodation policy on reservations and cancellations
- To attend reservation enquiry calls and analyze market status to suggest necessary changes
- To get feedback on customer stays after their checkouts
- To lead the team of Central Reservation Executives and monitor their performance
- To raise and close any concerns raised by the customers during their stay
- To sell the Jungle Passes to prospective customers
- To handle reservations of Villa & Hotel categories of the Company offerings
- To handle any other business related to reservations as and when required
2. OTA Management
travel agents’ extranets etc
integration issues
3. Central Operations
Qualifications & Desired Skills :
Salary & Benefits : INR 35,000 to INR 40,000 p.m. + % incentives on reservations secured & Jungle Passes sold
Contact Person : Dipjyoti Brahma
Contact Number : +91 63526 41676
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Manager Revenue • Ludhiana, Punjab, India
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