Nippon Life India Asset Management - Customer Service Manager

JOB of the Job :

Manage all Branch Operation, Audit, Investor / Distributor service & Investor Onboarding at regional level and liaise with HO for successful processing

• Distributor relationship management
• Handle all Investor & Distributor queries and escalations.
• CRM management & closure of cases with pre-defined TAT
• Engage with multiple internal departments to resolve issues within specified TAT
• Excel skills & Sales MIS preparation
• SPOC for sales team members for dissemination of information from central ops / service team
• Engage with stakeholders and resolve all pending cases shared by HO from time to time
• Assist in central projects at regional Strong analytical and problem-solving skills
• Excellent Communication skills
• Good organizational and interpersonal skills, including ability to work effectively in a fast-paced dynamic business environment
• High on energy, assertive and to be able to deal with multiple Specific Should have excellent communication and presentation skills (verbal & written)
• Capability to manage / assist / facilitate Sales Team as Sales Support
• Manage and motivate other team member towards better Qualifications / Prior Work Exp :
• Post Graduate with 9-15 years of relevant work experience in similar role within BFSI
• Experience of handling escalations of UHNI / HNI investors in BFSI at least for 1-5 years will be preferred.

ref : iimjobs.com)