JOB of the Job :
Manage all Branch Operation, Audit, Investor / Distributor service & Investor Onboarding at regional level and liaise with HO for successful processing
- Distributor relationship management
- Handle all Investor & Distributor queries and escalations.
- CRM management & closure of cases with pre-defined TAT
- Engage with multiple internal departments to resolve issues within specified TAT
- Excel skills & Sales MIS preparation
- SPOC for sales team members for dissemination of information from central ops / service team
- Engage with stakeholders and resolve all pending cases shared by HO from time to time
- Assist in central projects at regional Strong analytical and problem-solving skills
- Excellent Communication skills
- Good organizational and interpersonal skills, including ability to work effectively in a fast-paced dynamic business environment
- High on energy, assertive and to be able to deal with multiple Specific Should have excellent communication and presentation skills (verbal & written)
- Capability to manage / assist / facilitate Sales Team as Sales Support
- Manage and motivate other team member towards better Qualifications / Prior Work Exp :
- Post Graduate with 9-15 years of relevant work experience in similar role within BFSI
- Experience of handling escalations of UHNI / HNI investors in BFSI at least for 1-5 years will be preferred.
ref : iimjobs.com)