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Nippon Life India Asset Management - Customer Service Manager

Nippon Life India Asset Management - Customer Service Manager

Nippon Life India Asset Management LimitedDelhi, India
30+ days ago
Job description

JOB of the Job :

Manage all Branch Operation, Audit, Investor / Distributor service & Investor Onboarding at regional level and liaise with HO for successful processing

  • Distributor relationship management
  • Handle all Investor & Distributor queries and escalations.
  • CRM management & closure of cases with pre-defined TAT
  • Engage with multiple internal departments to resolve issues within specified TAT
  • Excel skills & Sales MIS preparation
  • SPOC for sales team members for dissemination of information from central ops / service team
  • Engage with stakeholders and resolve all pending cases shared by HO from time to time
  • Assist in central projects at regional Strong analytical and problem-solving skills
  • Excellent Communication skills
  • Good organizational and interpersonal skills, including ability to work effectively in a fast-paced dynamic business environment
  • High on energy, assertive and to be able to deal with multiple Specific Should have excellent communication and presentation skills (verbal & written)
  • Capability to manage / assist / facilitate Sales Team as Sales Support
  • Manage and motivate other team member towards better Qualifications / Prior Work Exp :
  • Post Graduate with 9-15 years of relevant work experience in similar role within BFSI
  • Experience of handling escalations of UHNI / HNI investors in BFSI at least for 1-5 years will be preferred.

ref : iimjobs.com)

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Asset Management • Delhi, India