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Vendor Acquisition & Relationship Manager – Language Services
Vanan Online Services Inc.Chennai, Tamil Nadu, India23 days ago
Job descriptionGuide new vendors through onboarding including NDA signing, compliance checks, and quality assurance expectations. Collect, verify and maintain credentials. Ensure adherence to our confidentiality and delivery standards. Maintain a categorized vendor database based on service type, availability, time zone, certification, and performance. Assist the Production Team in allocating the right resource for each project. Communicate clearly with vendors regarding expectations, timelines, and deliverables. Conduct initial quality checks of vendor submissions using internal QC checklists. Rate and categorize vendors based on output quality, adherence to instructions, and client feedback. Identify underperforming vendors and recommend further training or removal from the panel. Serve as a communication bridge between vendors, the production team, and occasionally with clients. Respond to queries, resolve issues, and maintain long-term relationships with reliable vendors. Monitor workload balance and help motivate vendors through timely payments, recognition, and consistent engagement. Excellent verbal and written communication skills (English is mandatory). Strong organizational and follow-up skills. Ability to work in a fast-paced, deadline-driven environment. Basic familiarity with translation or transcription workflows is a plus. Experience in coordination, freelance hiring, or project / vendor management is preferred. Comfortable working in rotational shifts; availability during weekends as scheduled based on need.
Vendor Acquisition & Relationship Manager – Language Services
Location : (Remote position currently)
Company : Vanan Online Services, Inc.
Website : VananServices.com
Shift : Rotational shifts including weekend availability (on need-basis, scheduled in advance)
About the Role :
We are seeking a proactive and detail-oriented Vendor Acquisition & Relationship Manager to support our growing global network of language professionals. This role involves identifying, onboarding, and managing freelance vendors, sub-contractors across services such as translation, transcription, captioning, typing, and voice-over.
You’ll play a critical role in ensuring we have qualified language specialists to fulfill customer requests efficiently — working closely with our production team to meet client deadlines. Communication is key — both written and verbal — as you’ll frequently coordinate with international vendors and internal teams.
Responsibilities :
1. Vendor Sourcing & Hiring
- Source qualified professionals across various languages and specializations (legal, medical, academic, technical).
- Review resumes, online profiles (, Proz, etc.), and samples to assess suitability.
- Follow up on employment and freelance inquiries, interview potential candidates when needed.
2. Vendor Onboarding & Documentation
3. Vendor Management & Scheduling
4. Quality Control & Performance Review
5. Communication & Relationship Management
What We’re Looking For :
Employment Type :
Full-time | Remote (India)
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Relationship Manager • Chennai, Tamil Nadu, India
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