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Vendor Acquisition & Relationship Manager – Language Services

Vendor Acquisition & Relationship Manager – Language Services

Vanan Online Services Inc.Chennai, Tamil Nadu, India
25 days ago
Job description

Vendor Acquisition & Relationship Manager – Language Services

Location : (Remote position currently)

Company : Vanan Online Services, Inc.

Website : VananServices.com

Shift : Rotational shifts including weekend availability (on need-basis, scheduled in advance)

About the Role :

We are seeking a proactive and detail-oriented Vendor Acquisition & Relationship Manager to support our growing global network of language professionals. This role involves identifying, onboarding, and managing freelance vendors, sub-contractors across services such as translation, transcription, captioning, typing, and voice-over.

You’ll play a critical role in ensuring we have qualified language specialists to fulfill customer requests efficiently — working closely with our production team to meet client deadlines. Communication is key — both written and verbal — as you’ll frequently coordinate with international vendors and internal teams.

Responsibilities :

1. Vendor Sourcing & Hiring

  • Source qualified professionals across various languages and specializations (legal, medical, academic, technical).
  • Review resumes, online profiles (, Proz, etc.), and samples to assess suitability.
  • Follow up on employment and freelance inquiries, interview potential candidates when needed.

2. Vendor Onboarding & Documentation

  • Guide new vendors through onboarding including NDA signing, compliance checks, and quality assurance expectations.
  • Collect, verify and maintain credentials.
  • Ensure adherence to our confidentiality and delivery standards.
  • 3. Vendor Management & Scheduling

  • Maintain a categorized vendor database based on service type, availability, time zone, certification, and performance.
  • Assist the Production Team in allocating the right resource for each project.
  • Communicate clearly with vendors regarding expectations, timelines, and deliverables.
  • 4. Quality Control & Performance Review

  • Conduct initial quality checks of vendor submissions using internal QC checklists.
  • Rate and categorize vendors based on output quality, adherence to instructions, and client feedback.
  • Identify underperforming vendors and recommend further training or removal from the panel.
  • 5. Communication & Relationship Management

  • Serve as a communication bridge between vendors, the production team, and occasionally with clients.
  • Respond to queries, resolve issues, and maintain long-term relationships with reliable vendors.
  • Monitor workload balance and help motivate vendors through timely payments, recognition, and consistent engagement.
  • What We’re Looking For :

  • Excellent verbal and written communication skills (English is mandatory).
  • Strong organizational and follow-up skills.
  • Ability to work in a fast-paced, deadline-driven environment.
  • Basic familiarity with translation or transcription workflows is a plus.
  • Experience in coordination, freelance hiring, or project / vendor management is preferred.
  • Comfortable working in rotational shifts; availability during weekends as scheduled based on need.
  • Employment Type :

    Full-time | Remote (India)

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