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Vendor Acquisition & Relationship Manager – Language Services

Vanan Online Services Inc.Chennai, Tamil Nadu, India

25 days ago

Job description

Location : (Remote position currently)

Company : Vanan Online Services, Inc.

Website : VananServices.com

Shift : Rotational shifts including weekend availability (on need-basis, scheduled in advance)

About the Role :

We are seeking a proactive and detail-oriented Vendor Acquisition & Relationship Manager to support our growing global network of language professionals. This role involves identifying, onboarding, and managing freelance vendors, sub-contractors across services such as translation, transcription, captioning, typing, and voice-over.

You’ll play a critical role in ensuring we have qualified language specialists to fulfill customer requests efficiently — working closely with our production team to meet client deadlines. Communication is key — both written and verbal — as you’ll frequently coordinate with international vendors and internal teams.

Responsibilities :

1. Vendor Sourcing & Hiring

Source qualified professionals across various languages and specializations (legal, medical, academic, technical).
Review resumes, online profiles (, Proz, etc.), and samples to assess suitability.
Follow up on employment and freelance inquiries, interview potential candidates when needed.

2. Vendor Onboarding & Documentation

Guide new vendors through onboarding including NDA signing, compliance checks, and quality assurance expectations.

Collect, verify and maintain credentials.

Ensure adherence to our confidentiality and delivery standards.

3. Vendor Management & Scheduling

Maintain a categorized vendor database based on service type, availability, time zone, certification, and performance.

Assist the Production Team in allocating the right resource for each project.

Communicate clearly with vendors regarding expectations, timelines, and deliverables.

4. Quality Control & Performance Review

Conduct initial quality checks of vendor submissions using internal QC checklists.

Rate and categorize vendors based on output quality, adherence to instructions, and client feedback.

Identify underperforming vendors and recommend further training or removal from the panel.

5. Communication & Relationship Management

Serve as a communication bridge between vendors, the production team, and occasionally with clients.

Respond to queries, resolve issues, and maintain long-term relationships with reliable vendors.

Monitor workload balance and help motivate vendors through timely payments, recognition, and consistent engagement.

What We’re Looking For :

Excellent verbal and written communication skills (English is mandatory).

Strong organizational and follow-up skills.

Ability to work in a fast-paced, deadline-driven environment.

Basic familiarity with translation or transcription workflows is a plus.

Experience in coordination, freelance hiring, or project / vendor management is preferred.

Comfortable working in rotational shifts; availability during weekends as scheduled based on need.

Employment Type :

Full-time | Remote (India)

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