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Customer Service Specialist – English (Pune)

Customer Service Specialist – English (Pune)

AgodaPune
20 days ago
Job description

The Opportunity :

If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Service Specialists to be based in our Pune office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees.

In this Role, you’ll get to :

  • Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
  • Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills
  • Professionally handle high volume of inquiries from clients and customers.
  • You will be accountable for meeting individual (KPIs) and team goals.
  • Understand and deliver business strategies and improve customer services through the execution of self-service.
  • Continuously identify work process improvements.
  • Collaborate and communicate effectively with team managers
  • Perform office-based administrative duties whenever required.
  • Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
  • Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

What you’ll Need to Succeed :

  • We are looking for individuals that have an excellent command of spoken and written English .
  • Proficiency in Hindi speaking and writing is desirable
  • Min 1 year experience in customer service roles and in contact center environment is desirable.
  • Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
  • Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
  • Analytical thinking and high problem-solving skills.
  • Stress tolerance and able to work under pressured environment.

    • About the work arrangement :

  • Rotational shift
  • Work from Office

    • You can read more about our hiring process in below article :

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    Customer Service Specialist • Pune