Job description
Lead and execute
Trend Micro Endpoint Encryption implementations
across enterprise environments as per the defined scope Perform
Firewall Endpoint Encryption Server
SQL Database
installation and configuration Diagnose and resolve
critical encryption failures , policy mismatches, and
agent-related issues Provide
Level 3 remote and onsite support
for complex technical issues not resolved by L1 / L2 teams Manage and maintain
DLP policies , create
custom deployment packages , and ensure security policy compliance Collaborate with Trend Micro and other security vendors for escalated ticket resolution and feature optimization Conduct
root cause analysis
and generate technical documentation for issue resolutions and best practices Mentor and assist L1 / L2 engineers and contribute to the
Knowledge Base (KB) Maintain detailed logs and update support tickets with troubleshooting steps and resolutions Participate in security audits, compliance checks, and assist in
incident response handling
Required Skills & Experience :
Bachelor’s degree in Computer Science, Cybersecurity, or related field 4+ years of experience in endpoint security implementation and support, with at least 2 years in an L3 capacity Expertise in
Trend Micro Endpoint Encryption , Antivirus Servers, and Policy Servers Strong experience with
SQL DB setup, maintenance , and
encryption troubleshooting In-depth knowledge of endpoint security, malware behavior, policy enforcement, and remediation Familiarity with enterprise OS environments (Windows Server, Windows 10 / 11) Strong command-line, scripting (PowerShell, Batch), and remote diagnostic tools Excellent communication and client interaction skills
Preferred Certifications :
Trend Micro Certified Professional – Endpoint Security CompTIA Security+ ,
CEH , or equivalent Microsoft or SQL Server certifications (added advantage)
Technical Specialist • India