Technical Specialist

Job description

Lead and execute

Trend Micro Endpoint Encryption implementations

across enterprise environments as per the defined scope Perform

Firewall Endpoint Encryption Server

SQL Database

installation and configuration Diagnose and resolve

critical encryption failures , policy mismatches, and

agent-related issues Provide

Level 3 remote and onsite support

for complex technical issues not resolved by L1 / L2 teams Manage and maintain

DLP policies , create

custom deployment packages , and ensure security policy compliance Collaborate with Trend Micro and other security vendors for escalated ticket resolution and feature optimization Conduct

root cause analysis

and generate technical documentation for issue resolutions and best practices Mentor and assist L1 / L2 engineers and contribute to the

Knowledge Base (KB) Maintain detailed logs and update support tickets with troubleshooting steps and resolutions Participate in security audits, compliance checks, and assist in

incident response handling

Required Skills & Experience :

Bachelor’s degree in Computer Science, Cybersecurity, or related field 4+ years of experience in endpoint security implementation and support, with at least 2 years in an L3 capacity Expertise in

Trend Micro Endpoint Encryption , Antivirus Servers, and Policy Servers Strong experience with

SQL DB setup, maintenance , and

encryption troubleshooting In-depth knowledge of endpoint security, malware behavior, policy enforcement, and remediation Familiarity with enterprise OS environments (Windows Server, Windows 10 / 11) Strong command-line, scripting (PowerShell, Batch), and remote diagnostic tools Excellent communication and client interaction skills

Preferred Certifications :

Trend Micro Certified Professional – Endpoint Security CompTIA Security+ ,

CEH , or equivalent Microsoft or SQL Server certifications (added advantage)