CRM Manager

Company Description

Expert Law is a national legal firm specializing in Personal Injury and Immigration Law, providing tailored services to both individuals and businesses. With over 40 years of combined experience, our team delivers high-quality legal advice with a personal touch. Committed to transparency, reliability, and integrity, we prioritize our clients' needs by offering clear fee structures and timelines. Our goal is to provide end-to-end legal solutions with exceptional client care, ensuring a seamless experience from initial consultation to case conclusion.

Role Description

This is a full-time remote role for a CRM Manager. The CRM Manager will oversee the implementation and optimization of customer relationship management systems to enhance client engagement. Responsibilities include analyzing client data, managing CRM software, developing strategies for customer retention, and collaborating with teams to align business objectives with CRM initiatives. The role will also involve monitoring market trends to enhance segmentation strategies and drive sales success.

Qualifications

• Strong Analytical Skills to interpret CRM data and drive strategic decision-making.
• Excellent Communication and Sales skills to effectively manage client relationships and optimize customer engagement strategies.
• Proficiency in Market Segmentation to develop targeted campaigns and enhance client experience.
• Project Management skills to oversee CRM implementation and day-to-day operations.
• Familiarity with CRM platforms and software, as well as experience in managing and improving them.
• Ability to work independently in a remote environment while collaborating effectively with cross-functional teams.
• Bachelor’s degree in Marketing, Business Administration, or a related field is preferred.
• Experience in the legal or professional services industry is an advantage.
• International Email & SMS Marketing Experience is must to have.