Senior Technical Support Engineer

What You'll Do

Job Summary

• The Technical Support Engineer acts as the SME for AvaTax & Connectors, providing deep technical support to customers and our teams.
• Respond to customer emails, troubleshoot with engineers, and contribute in engineering / product meetings to lead resolutions.
• You will report to Manager, Product Support.
• Schedule : US business hours with evening / night shifts across time zones.

Key Responsibilities

What Your Responsibilities Will Be

What You'll Need To Be Successful

Required Skills And Qualifications

Preferred Qualifications

Avalara is an AI-first Company

AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.

How We'll Take Care Of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara

We're defining the relationship between tax and tech.

We've already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world.

We're bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too.

We're An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

Skills Required

Databases, Salesforce, Sap, Apis, Shopify, Workday, Jira, Sql, D365, Netsuite, Xml, Postman, Oracle