Objective of the Role
A Facilitator is primarily responsible for :
- Facilitation of training programs and others as per the defined standards
- Customization of IO solutions according to client
- Project management
- Ensuring customer satisfaction and delight
Training need analysis, customization of solutions, business development, pre-sales support in terms of solutioning and closing business are an active part of this role.
Key elements of the role
Solution / Training Delivery :
Facilitation of training / Consulting programs as per the planEnsuring client satisfaction through meeting and exceeding quality standards of deliveryProject Management :
Managing client projects effectivelyConducting Project reviewsProduct Development :
Facilitate in the development and customization of Inspire One ProductsClient Relationship Management :
Maintain excellent Client Relationships to enhance customer satisfaction.Challenges for the role
Delivering solutions at multiple levels within organizations and customizing solutions for different industries.Flexible with work timings and being able to work under pressureTravel will be requiredAnalytical ability to draw conclusions from facts and analyze a problem to understand root causesCollaborating with cross functional / locational teams to build bespoke solutions for the clientDemonstrate high result orientation by meeting business targets and achieving results within deadlinesDeveloping / guiding team members to utilize their full potentialref : iimjobs.com)