Customer Service Team LeadTP • India
Customer Service Team Lead
TP • India
2 days ago
Job descriptionAny Graduate 2+ Years of exp in Bpo Minimum 1 year of experience as a Team Lead in a Customer Service Process. Excellent communication and leadership skills. Proficiency in MS Office and CRM tools.
We're Hiring : Team Leader Voice Process
Location : Mumbai
Salary up to : 6lpa Annually.
What You'll Do :
- Lead a team of customer service agents handling inbound / Outbound calls.
- Monitor performance, coach team members, and drive results.
- Handle escalations and ensure high customer satisfaction.
- Collaborate with internal teams to improve service quality.
- Prepare performance reports and ensure SLA compliance.
What We're Looking For :
Interested?
Contact- -Lipika
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Team Lead • India
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