ServiceNow Developer - ITSM

Job Description

Role : ServiceNow ITSM Developer

Required Technical Skill Set : ServiceNow, ITSM Modules, Java / Javascript

Desired Experience Range : 4 - 8 Years

Location of Requirement : Kolkata, India.

Desired Competencies (Technical / Behavioral Competency)

Must-Have Technical Competency :

• Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent
• Ability to configure ServiceNow ITSM applications in alignment with approved design plans
• Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
• Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS
• Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively
• Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability
• Must be ServiceNow Certified Systems Administrator
• Should possess knowledge in Agile / Scrum methodology
• Basic knowledge with ITIL / industry standards
• Knowledge of software development lifecycle (SDLC)

Behavioral competency

Good-to-Have

Responsibility of / Expectations from the Role