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ServiceNow Developer - ITSM

ServiceNow Developer - ITSM

Tata Consultancy ServicesKolkata, West Bengal, India
16 days ago
Job description

Job Description

Role : ServiceNow ITSM Developer

Required Technical Skill Set : ServiceNow, ITSM Modules, Java / Javascript

Desired Experience Range : 4 - 8 Years

Location of Requirement : Kolkata, India.

Desired Competencies (Technical / Behavioral Competency)

Must-Have Technical Competency :

  • Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent
  • Ability to configure ServiceNow ITSM applications in alignment with approved design plans
  • Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
  • Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS
  • Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively
  • Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability
  • Must be ServiceNow Certified Systems Administrator
  • Should possess knowledge in Agile / Scrum methodology
  • Basic knowledge with ITIL / industry standards
  • Knowledge of software development lifecycle (SDLC)

Behavioral competency

  • Effective communication skills with both non-technical and technical audiences (verbal and written)
  • Excellent Interpersonal skills to work with the project team members collaboratevily
  • Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

    • Good-to-Have

  • ServiceNow Implementation Specialist certification
  • ITIL V3 / V4 foundation certification
  • Java developer certification

    • Responsibility of / Expectations from the Role

  • Understand the given application requirements (or User Stories)
  • Understand and follow the Best Practices and Standards / Guidelines for development
  • Participate in the Daily stand-up meetings and understand the changes proposed on the requirements / user stories
  • Must be self-directed and detail oriented in completing assigned tasks in an effective manner, meeting designated standards and criteria
  • Responsible for the code quality of assigned tasks
  • Perform Unit Testing and do documentation as required
  • Provide support to the users during the User Acceptance Testing
  • Provide any required training to the users on the user stories
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