Job Description
Role : ServiceNow ITSM Developer
Required Technical Skill Set : ServiceNow, ITSM Modules, Java / Javascript
Desired Experience Range : 4 - 8 Years
Location of Requirement : Kolkata, India.
Desired Competencies (Technical / Behavioral Competency)
Must-Have Technical Competency :
- Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent
- Ability to configure ServiceNow ITSM applications in alignment with approved design plans
- Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing
- Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS
- Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively
- Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability
- Must be ServiceNow Certified Systems Administrator
- Should possess knowledge in Agile / Scrum methodology
- Basic knowledge with ITIL / industry standards
- Knowledge of software development lifecycle (SDLC)
Behavioral competency
Effective communication skills with both non-technical and technical audiences (verbal and written)Excellent Interpersonal skills to work with the project team members collaboratevilyParticipate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)Good-to-Have
ServiceNow Implementation Specialist certificationITIL V3 / V4 foundation certificationJava developer certificationResponsibility of / Expectations from the Role
Understand the given application requirements (or User Stories)Understand and follow the Best Practices and Standards / Guidelines for developmentParticipate in the Daily stand-up meetings and understand the changes proposed on the requirements / user storiesMust be self-directed and detail oriented in completing assigned tasks in an effective manner, meeting designated standards and criteriaResponsible for the code quality of assigned tasksPerform Unit Testing and do documentation as requiredProvide support to the users during the User Acceptance TestingProvide any required training to the users on the user stories