India Audiology Trainer

Training Planning & Design.

Based on Store Visit outcomes, partner with Area Managers to discuss Shop Professionals KPIs and related skill gaps and define the Area action plan.

• Keep a regular communication routine with Area Managers to align on professionals performance development priorities, share feedback.
• Understand business needs and priorities and act accordingly, developing the right skills.
• If assigned a Master Trainers role in one or more workstreams, work with the Global Training Community to co-design the content and do the required fit & gap activities.
• Design local contents within a global framework for local modules and contents.

Training Delivery & Monitoring.

Deliver training initiatives, following the planned training schedule per month and ensuring quality training outcomes by using a variety of training methodologies to maximize reach and efficiency of training.

Customer Experience Improvement.

Leverage on audiological background and knowledge to support HCPs in creating trust with the customers to positively manage their expectations and experience and drive sales growth in line with Company goals, by strictly following company protocol (HCP Trainers).

Review and update own knowledge and experience to maintain and improve the quality of information being taught.

Qualifications and requirements of the role :

Locations - Gurgaon, Haryana, India