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Azure Data Engineer - PySpark / Scala

Gig ConsultantsPune

25 days ago

Job description

Must-have skills :

Cloud certified in one of these categories
Azure Data Engineer
Azure Data Factory , Azure Data bricks Spark (PySpark or scala), SQL, DATA Ingestion, Curation
Semantic Modelling / Optimization of data model to work within Rahona
Experience in Azure ingestion from on-prem source, e.g. mainframe, SQL server, Oracle.
Experience in Sqoop / Hadoop
Microsoft Excel (for metadata files with requirements for ingestion)
Any other certificate in Azure / AWS / GCP and data engineering hands-on experience in cloud
Strong Programming skills with at least one of Python, Scala or Java
Strong SQL skills ( T-SQL or PL-SQL)
Data files movement via mailbox
Source-code versioning / promotion tools, e.g. Git / Jenkins
Orchestration tools, e.g. Autosys, Oozie
Source-code versioning with Git.

Nice-to-have skills :

Experience working with mainframe files

Experience in Agile environment, JIRA / Confluence tools.

Role Purpose :

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.

Do :

Oversee and support process by reviewing daily transactions on performance parameters

Review performance dashboard and the scores for the team

Support the team in improving performance parameters by providing technical support and process guidance

Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions

Ensure standard processes and procedures are followed to resolve all client queries

Resolve client queries as per the SLAs defined in the contract

Develop understanding of process / product for the team members to facilitate better client interaction and troubleshooting

Document and analyze call logs to spot most occurring trends to prevent future problems

Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution

Ensure all product information and disclosures are given to clients before and after the call / email requests

Avoids legal challenges by monitoring compliance with service agreements

Handle technical escalations through effective diagnosis and troubleshooting of client queries

Manage and resolve technical roadblocks / escalations as per SLA and quality requirements

If unable to resolve the issues, timely escalate the issues to TA & SES

Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

Troubleshoot all client queries in a user-friendly, courteous and professional manner

Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business

Organize ideas and effectively communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs

Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account / client

Mentor and guide Production Specialists on improving technical knowledge

Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist

Develop and conduct trainings (Triages) within products for production specialist as per target

Inform client about the triages being conducted

Undertake product trainings to stay current with product features, changes and updates

Enroll in product specific and any other trainings per client Identify and document most common problems and recommend appropriate resolutions to the team

Update job knowledge by participating in self learning opportunities and maintaining personal networks

ref : hirist.tech)

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Azure Data Engineer • Pune

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