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Azure Data Engineer - PySpark / Scala

Azure Data Engineer - PySpark / Scala

Gig ConsultantsPune
25 days ago
Job description

Must-have skills :

  • Cloud certified in one of these categories
  • Azure Data Engineer
  • Azure Data Factory , Azure Data bricks Spark (PySpark or scala), SQL, DATA Ingestion, Curation
  • Semantic Modelling / Optimization of data model to work within Rahona
  • Experience in Azure ingestion from on-prem source, e.g. mainframe, SQL server, Oracle.
  • Experience in Sqoop / Hadoop
  • Microsoft Excel (for metadata files with requirements for ingestion)
  • Any other certificate in Azure / AWS / GCP and data engineering hands-on experience in cloud
  • Strong Programming skills with at least one of Python, Scala or Java
  • Strong SQL skills ( T-SQL or PL-SQL)
  • Data files movement via mailbox
  • Source-code versioning / promotion tools, e.g. Git / Jenkins
  • Orchestration tools, e.g. Autosys, Oozie
  • Source-code versioning with Git.

Nice-to-have skills :

  • Experience working with mainframe files
  • Experience in Agile environment, JIRA / Confluence tools.
  • Role Purpose :

    The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.

    Do :

  • Oversee and support process by reviewing daily transactions on performance parameters
  • Review performance dashboard and the scores for the team
  • Support the team in improving performance parameters by providing technical support and process guidance
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Ensure standard processes and procedures are followed to resolve all client queries
  • Resolve client queries as per the SLAs defined in the contract
  • Develop understanding of process / product for the team members to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call / email requests
  • Avoids legal challenges by monitoring compliance with service agreements
  • Handle technical escalations through effective diagnosis and troubleshooting of client queries
  • Manage and resolve technical roadblocks / escalations as per SLA and quality requirements
  • If unable to resolve the issues, timely escalate the issues to TA & SES
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs
  • Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account / client
  • Mentor and guide Production Specialists on improving technical knowledge
  • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
  • Develop and conduct trainings (Triages) within products for production specialist as per target
  • Inform client about the triages being conducted
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client Identify and document most common problems and recommend appropriate resolutions to the team
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks
  • ref : hirist.tech)

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