Data Center Operations Analyst – IBM i Operations

JOB ROLE SUMMARY

The Data Center Operations Analyst provides technical support to computer operators and account teams, as well as other support groups. They perform functions in both a mainframe and a client server environment, maintain and assist with ongoing technical applications and operations, to ensure the efficient and optimal operation of the Data Center. They are responsible for scheduling software support, workload balancing of scheduled and non-scheduled work within the mainframe and server environment, support of code promotion and reporting products on mainframe and server environments.

DUTIES AND RESPONSIBILITIES

Formal mentorship concluded

High complexity assignments – augmentation and / or independent segment owner

Moderate complexity assignments – augmentation (1 or >

or owner

Low complexity assignments – owner (1 or >

May lead another individual

Ability to see whole picture

Perform some operations requirements and provide training for level 1 associates.

Understand data enter environments and applications.

Participate in technical solutions for clients and operations environments.

Setup schedules for both mainframe and server workloads.

Internal / external reporting

Troubleshoot simple issues with schedule, code promotion or reporting.

Evaluate processes for enhancement

SUPERVISORY RESPONSIBILITIES

This position does not have direct reports but may mentor less experienced associates in the role.

RECRUITING INFORMATION

Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.

QUALIFICATIONS

Required

Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience

HS grad / equivalent and 5 years experience in IT and with a Job Scheduler.

Microsoft (Outlook, Word, Excel)

Strong written / verbal Communication skills

Designing skills

Analytical and Critical thinking skills

Client facing

Job Scheduler product knowledge

mainframe (TSO, SDSF, TMS, QuickRef)

Server scripts (read & code)

Midrange server knowledge

Preferred

Functional knowledge of Ensono products

FTP knowledge

EasyTrieve knowledge

SAS knowledge

File Aid knowledge

CA Service Desk knowledge

Microsoft (Visio)

Smart automation skills

JCL (read & code)

SharePoint

Travel %

TBD by field – Needed to create job code and for Department of Labor

Any reference to years of experience should be disregarded in the UK

JR012081

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