Responsibilities for Customer Service Associate
- Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have
- Participate in training opportunities provided by the organization or by outside entities
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
Qualifications for Customer Service Associate
2+ years of previous customer service experience a plusFriendly and welcoming manner with clients and other members of the customer service teamExtensive knowledge of the company's policies, procedures, goods and servicesFamiliarity with customer-relationship management (CRM) software programsAbility to explain complex concepts in a clear, simple manner to customersStrong command of written and verbal English