Information Technology Specialist

Key Responsibilities

Technical Support

Provide first-level and second-level support for desktops, laptops, printers, mobile devices, and other peripherals.

Troubleshoot and resolve issues related to Windows / macOS operating systems, office applications, and network connectivity.

Perform system upgrades, patches, and installations of software and hardware.

User Support & Training

Respond to help desk tickets, phone calls, and emails in a timely manner.

Assist users with application usage, access issues, and general IT queries.

Maintain strong customer service and communication with employees at all levels.

System & Account Administration

Create, modify, and disable user accounts in Active Directory, Office 365, and other enterprise systems.

Manage email configurations, group policies, and security permissions.

Support onboarding and offboarding of employees, including device setup and recovery.

Hardware & Asset Management

Set up and configure new devices (desktops, laptops, monitors, peripherals).

Maintain IT inventory records and track equipment assignments.

Coordinate with vendors for repairs, replacements, and procurement.

Network & Security Support

Assist with basic network troubleshooting (LAN / WAN / Wi-Fi / VPN).

Ensure compliance with security policies, antivirus updates, and data protection standards.

Support MFA, endpoint protection, and backup operations.

Requirements

Education & Experience

Bachelor’s degree in IT, Computer Science, or related field (preferred).

1–3 years of experience in desktop support or help desk environment.

Relevant certifications (plus) : CompTIA A+, Network+, Microsoft MCSA / MD-100 / MD-101.

Technical Skills

Strong knowledge of Windows 10 / 11, macOS, Office 365, and common enterprise applications.

Experience with Active Directory, Exchange, Teams, and remote support tools.

Familiarity with networking fundamentals (TCP / IP, DNS, DHCP).

Ability to diagnose and troubleshoot hardware issues.

Soft Skills

Excellent communication and customer service skills.

Strong problem-solving, organization, and time-management abilities.

Ability to work independently and as part of a team.