Client Servicing Specialist - ConnectReseller

What we want :

We are seeking a proactive and detail-oriented Client Servicing Specialist to join our team. This role involves providing top-notch technical support for our products and services including Web-Email Hosting Domain Name Registrations and more

Who we are :

Vertoz (NSEI : VERTOZ) an AI-powered MadTech and CloudTech Platform offering Digital Advertising Marketing and Monetization (MadTech) & Digital Identity and Cloud Infrastructure (CloudTech) caters to Businesses Digital Marketers Advertising Agencies Digital Publishers Cloud Providers and Technology companies. For more details please visit our website here .

About ConnectReseller :

ConnectReseller is an ICANN Accredited Domain Name Registrar dedicated to providing top-notch domain registration and management services to businesses worldwide. With a focus on exceptional customer service and cutting-edge technology we empower our clients to establish a strong online presence.

What you will do :

Serve as the first point of contact for technical queries and issues from clients

Troubleshoot and resolve issues related to domain registration transfers and renewals.

Provide support and guidance on DNS configuration zone record management (A CNAME MX TXT etc.) and domain propagation issues.

Assist clients with TLD-specific requirements restrictions and policies.

Coordinate with internal technical teams to escalate and resolve complex issues.

Maintain accurate records of client interactions and issue resolutions using the ticketing system.

Educate and guide clients on platform features and best practices.

Stay updated with the latest trends and changes in the domain and DNS ecosystem.

Requirements

Strong problem-solving and troubleshooting abilities

Ability to explain technical concepts clearly to non-technical users

Basic understanding of networking concepts (DNS IP HTTP / S APIs) is a plus

Excellent verbal and written communication skills

Strong interpersonal and customer service orientation

Ability to manage multiple requests in a fast-paced environment

Familiarity with CRM tools (e.g. HubSpot Zoho) and ticketing systems is an advantage

Eagerness to learn and grow in a client-facing technical role

Benefits

No dress codes

Flexible working hours

5 days working

24 Annual Leaves

International Presence

Celebrations

Team outings

Beginner-level knowledge of Core Java, Node JS Spring MVC, and RESTful APIs It is a plus to have completed a 6-month internship at a company Basic experience with Java profilers and performance engineering Introductory experience in developing multithreaded web applications Good understanding of basic Linux commands for debugging system issues and limitations (mandatory) Familiarity with Hibernate and Spring MVC framework is a plus Strong problem-solving and troubleshooting abilities Ability to explain technical concepts clearly to non-technical users Basic understanding of networking concepts (DNS, IP, HTTP / S, APIs) is a plus Excellent verbal and written communication skills Strong interpersonal and customer service orientation Ability to manage multiple requests in a fast-paced environment Familiarity with CRM tools (e.g., HubSpot, Zoho) and ticketing systems is an advantage Eagerness to learn and grow in a client-facing technical role

Education

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full Time

Experience : years

Vacancy : 1