Production Support Engineer

Job Title : Application / Production Support Engineer.

Experience : 6 Years to 8 Years.

Location : Remote (Prem-WFH).

Shift Timing : 5PM to 2AM (IST).

About the Role :

Application Support Analyst will be responsible for Triaging the cases in L2 Production support and take care of any Data Patches and Clarification. You should be capable of doing in-depth analysis and forward the cases to the Engineering team wherever it requires a code fix. Also be familiar with the production support process and able to front end the customer and address all their technical queries.

Key Responsibilities :

• As part of L2 Production support Triage Team responsible for analyzing all the production support cases and concluding the triaging part with the clear action plan.
• Preparing the Data patches for the required cases and releasing it to customer through release process.
• Doing root cause analysis for all the Data Patch cases.
• Need to do the in-depth analysis for the reported cases and wherever is identified for code fix need to forward it to engineering team for further action with proper evidence and documentation.
• Making sure all the clarification type cases are getting clarified to customer with clear details and documentation wherever is applicable.
• Joining the customer call along with the customer facing lead and taking care of all technical queries.
• Having a good collaboration within and other team members.
• Need to follow the Production support process with 100% compliance.

Desirable Skills / Attributes :

Why Join Us :

At Majesco, we believe in connecting people and businesses to insurance in ways that are Innovative, Hyper-Relevant, Compelling, and Personal. We bring together the brightest minds to build the future of Insurance; a world where Insurance makes life and business easier, more connected, and better protected. If you are passionate about the power and possibilities that cloud technologies have unleashed and are looking to deliver transformative and innovative solutions that transform the customer experience, come join us!

Kindly share your updated resume with below mention details on : - abhishek.hood@majesco.com