Assistant Manager - Customer Services

Job Description

Job Title

Assistant Manager - Customer Services

About The Function

Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.

Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

About The Role

This role sits in the Sell to Cash (STC) team and reports to the STC Manager for Ireland.

This role is accountable for maximising the customer centric experience in Ireland through the growth of core functional skills and the development of winning mindset capability. It is imperative that the role holder has an in-depth appreciation of the trading environment across Ireland, the role is pivotal to Diageo Irelands' success.

Market Complexity

This role is providing Customer Service in both NI and ROI

Our customer base in the IOI market is c 9,000 customers, NSV £450m and 45% market share

Direct Reports

None

Top Leadership Capabilities

Win through Execution

• Lead bold execution in a fast-moving world
• Act like owners of Diageo by holding self and others to account for highest standards
• Inject a restlessness to win and unlock capacity to decide and act quickly

Inspire through Purpose

Invest in Talent

Top Functional Capabilities

Key Outcomes

Rewards & Benefits Statement : (TE)

Flexible Working Statement

Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you're supported from day one.

Diversity Statement

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired Then this may be the opportunity for you.

Worker Type

Regular

Primary Location : Gurugram

Additional Locations :

Job Posting Start Date

2025-11-15

Skills Required

Customer Service, Process Improvement