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Front Desk Manager

Front Desk Manager

The HostellerIN
30+ days ago
Job description

Salary : Competitive / Paid in Indian Rupee . INR / Annual Recommended Quick Links

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What You Should Know About This Job

Job role : General manger / Assistant general manager

Location : South India

Department : Hotel operations

Job experience : 5+ years

Job brief

A general manager / assistant general manager shall be responsible for supervising management of the company's backpacker hostel effectively. He / she shall be entrusted to effectively manage a 35-50 keys hotel / hostel overseeing multiple facets of operations including front office, housekeeping, human resource management, F&B, guest experience, R&M & engineering, security & safety, etc. as per company's standard operating procedures.

Key responsibilities

  • Understanding of the hospitality / hotel industry with extensive work experience
  • Understanding of the company's vision, business expansion plans, operational standards, etc.
  • Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye view
  • Understanding hotel pre-launch phase, day to day operations, etc.
  • Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.
  • Supervising various functions and human resources (blue / white collar)
  • Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
  • Handling & resolving escalations and grievances
  • Managing P&L and cost-effectiveness while ensuring high service quality
  • Motivating, mentoring and aligning staffs
  • Liaising with various departments such as local police, health / fire / safety departments, local vendors, etc. and ensuring a cordial relationship
  • Coordinating with other departments within the company to help resolve issues
  • Qualifications

  • Hospitality graduate / post-graduate or diploma in hospitality
  • Min. 5 years of experience in a hotel, hostel, guest house, etc.
  • Extensive operational knowledge of hotel operations
  • Outstanding communication, interpersonal & time-management skills
  • Flexible to relocate anywhere in northern India
  • High attention to detail
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    Front Desk Manager • IN