Technical Support EngineerConfidential • Noida
Technical Support Engineer
Confidential • Noida
30+ days ago
Job descriptionAssist with basic networking issues (TCP / IP, DNS). Support database queries using SQL. Assist in software implementation or configuration as required. Collaborate with internal teams to resolve escalated issues. Handle queries professionally via email, chat, or phone. Maintain a high standard of communication for international clients. Maintain accurate records of incidents, solutions, and escalations. Provide status updates to stakeholders.
Key Responsibilities :
Technical Support :
- Provide troubleshooting for software on Windows and / or Mac systems.
- Resolve technical issues for enterprise software solutions.
Networking & Database :
Implementation & Support :
Customer Interaction :
Documentation & Reporting :
Skills Required
Sql, Html, Javascript, Css, Xml, Php
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Technical Support Engineer • Noida
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