Customer Service Representative - Mahape Navi Mumbai

Call Center Agent Job Responsibilities : Inbound Calls : Answer incoming customer calls promptly and professionally. Provide accurate information and assistance to customers.Customer Assistance : Address customer inquiries, concerns, and issues in a courteous and efficient manner. Resolve problems and escalate complex issues to the appropriate team.Data Entry : Accurately enter and update customer information in the system during and after each call. Product / Service Knowledge : Maintain a thorough understanding of the products or services being offered. Stay informed about updates, promotions, and changes.Communication Skills : Clearly and effectively communicate information to customers. Follow communication scripts when applicable.Multitasking : Handle multiple tasks simultaneously, such as listening to customer inquiries while entering data.Quality Assurance : Adhere to established call center protocols and quality standards. Participate in training sessions to improve skills and knowledge.

Experience

1 - 5 Years

No. of Openings

Education

Higher Secondary, B.A, B.Com, B.Sc, Post Graduate Diploma, M.A, M.B.A / PGDM, M.Com

Role

Customer Service Representative

Industry Type

Call Centre / BPO / KPO / ITES / LPO

Gender

Male / Female ]

Job Country

India

Type of Job

Full Time

Work Location Type

Work from Office