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Associate Account Manager

Associate Account Manager

ExxatVadodara, Gujarat, India
20 days ago
Job description

We are seeking a detail-oriented Associate Account Manager to join our dynamic team. This role combines strategic account management (60%) with sales analytics support (40%) to drive client satisfaction and business growth. The ideal candidate will excel at maintaining strong client relationships while leveraging data insights to optimize account performance.

Reporting Manager : Account Manager based in the US

Key Responsibilities :

Account Management (60%)

  • Client Relationship Management : Serve as primary point of contact for assigned client accounts, ensuring exceptional service delivery and client satisfaction
  • Account Maintenance : Proactively monitor account health, identify potential issues, and implement solutions to maintain strong partnerships
  • Renewal Management : Help the Account Management with the contract renewal processes, including initial reach out, proactive monitoring of who will renew vs at risk, and maintain the list
  • Rotation Readiness : Ensure the rotation readiness for their clients and usage to ensure a good utilization of the product
  • Customer CRM updates : Maintain accurate and up-to-date client information in Monday.com, including project status, communication logs, and key milestones
  • Cross-functional Collaboration : Work closely with sales, operations, and delivery teams to ensure a seamless client experience
  • Issue Resolution : Address client concerns promptly and effectively, escalating complex issues when necessary

Sales Analytics (40%)

  • Performance Reporting : Generate and analyze account performance metrics, identifying trends and opportunities for growth from the available TAM
  • Data Analysis : Support sales forecasting and pipeline management through comprehensive data analysis
  • Dashboard Development : Create and maintain client-specific dashboards and reporting tools
  • Market Intelligence : Gather and analyze market data to support strategic account planning

    • Required Skills & Qualifications :

    Education & Experience :

  • Master's degree in Sales, Operations, Business Administration, or related field (preferred)
  • 2-3 years of professional experience in account management, sales support, or client services
  • Demonstrated experience with CRM platforms and project management tools

    • Technical Skills :

  • Proficiency in Monday.com or similar project management platform. Experience with sales analytics tools and dashboard creation
  • Strong understanding of sales metrics and KPIs

    • Core Competencies :

  • Communication Excellence : Outstanding verbal and written communication skills with the ability to present complex information clearly
  • Analytical Thinking : Strong analytical and problem-solving capabilities with attention to detail
  • Relationship Building : Proven ability to build and maintain professional relationships with diverse stakeholders
  • Time Management : Excellent organizational skills with the ability to manage multiple accounts and priorities simultaneously
  • Adaptability : Flexibility to work in a fast-paced, evolving environment
  • Customer Focus : Genuine commitment to client success and satisfaction
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    Account Manager • Vadodara, Gujarat, India