Position : Director – Operations
Location : Delhi, India
Industry : Healthcare / Hospitals / Healthcare Services
Experience : 15+ years
Employment Type : Full-time | On-site
About the Role
Valkyrie People Consulting is hiring for a reputed client in the healthcare sector to identify a dynamic and process-driven Director – Operations . Based in Delhi , this role is ideal for a seasoned healthcare operations leader with a strong understanding of hospital management, patient care systems, regulatory frameworks, and multi-unit coordination.
The incumbent will be responsible for ensuring smooth, efficient, and patient-centric operations across one or more hospital facilities or healthcare business units.
Key Responsibilities
- Lead and manage end-to-end hospital or healthcare operations with a focus on patient experience, clinical efficiency, and service excellence
- Oversee daily administration including infrastructure, vendor management, biomedical services, housekeeping, and facility compliance
- Implement quality improvement programs, SOPs, and cost-efficiency initiatives across operational functions
- Liaise with medical, nursing, and support teams to ensure seamless coordination and high-quality service delivery
- Monitor KPIs for occupancy, turnaround time, clinical outcomes, and regulatory adherence
- Drive digital enablement and technology adoption across operational processes
- Engage with internal leadership and external regulatory authorities on strategic and compliance matters
- Lead and mentor cross-functional operational teams to build a culture of accountability and continuous improvement
Candidate Profile
15+ years of experience in healthcare or hospital operations , with at least 5 years in a leadership or pan-unit roleStrong understanding of healthcare standards, hospital administration, and accreditation frameworks (e.g., NABH, JCI)Proven track record in driving operational transformation and process excellence in a healthcare settingExcellent leadership, team management, and stakeholder engagement skillsMBA in Hospital Administration / Healthcare Management or equivalent qualification preferred