Customer Success ManagerWeekday AI • Gurugram, HR, IN
Customer Success Manager
Weekday AI • Gurugram, HR, IN
30+ days ago
Job type
- Quick Apply
Job descriptionDevelop and implement customer retention strategies to minimize churn and maximize renewal rates. Proactively monitor customer satisfaction levels and take action to address concerns before they escalate. Identify at-risk accounts and implement personalized engagement plans to re-establish value alignment. Champion the customer’s voice within the organization to drive continuous improvement in products, services, and processes. Collaborate with cross-functional teams—sales, product, and support—to deliver a seamless and positive customer experience. Gather and analyze customer feedback to identify trends, pain points, and opportunities for innovation. Oversee onboarding processes to ensure new customers have a smooth and successful implementation journey. Provide guidance and support to customers on best practices for using products or services effectively. Work closely with technical support teams to resolve customer queries promptly and efficiently. Experience : 2–6 years in customer success, account management, client relations, or customer support roles. Education : Bachelor’s degree in Business Administration, Marketing, or a related field (MBA preferred). Technical Skills : Familiarity with CRM tools such as Salesforce, HubSpot, or Zoho; proficiency in Microsoft Office or Google Workspace. Core Competencies : Strong communication, presentation, and interpersonal skills. Proven ability to manage multiple client accounts simultaneously with attention to detail. Analytical mindset with the ability to interpret customer data and derive actionable insights. Problem-solving attitude with a focus on collaboration and customer empathy.
This role is for one of the Weekday's clients
Salary range : Rs 400000 - Rs 500000 (ie INR 4-5 LPA)
Min Experience : 2 years
Location : Gurugram
JobType : full-time
We are seeking a dynamic and customer-focused Customer Success Manager to drive client satisfaction, retention, and long-term relationships. In this role, you will serve as the primary point of contact for our customers, ensuring they derive maximum value from our products and services. The ideal candidate is proactive, empathetic, and passionate about building strong client relationships that foster loyalty and growth.
Requirements
Key Responsibilities
1. Customer Relationship Management
- Build and maintain strong, trusted relationships with key customer stakeholders.
- Serve as the primary liaison between clients and internal teams to ensure smooth communication and efficient issue resolution.
- Conduct regular business reviews to align customer goals with company deliverables and identify new opportunities for growth.
2. Customer Retention and Engagement
3. Customer Experience Enhancement
4. Customer Support and Success Enablement
Skills & Qualifications
Create a job alert for this search
Customer Manager • Gurugram, HR, IN
Related jobs
This role is for one of the Weekday's clients.Salary range : Rs 400000 - Rs 1400000 (ie INR 4-14 LPA).Act as the primary point of contact for customers, understanding their business requirements and...Show more 
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.
Trusted and loved by over 14,00...Show more
Customer Success Manager
Netcore Cloud • Gurugram, Haryana, India
Develop an intimate understanding of your customers’ businesses.Develop a network of champions within each account through education, coaching and strong influencing skills.Represent to our custome...Show more
Last updated: 2 days ago • Promoted
Customer Success Manager (Founding Team)
Confidential • Gurugram, Gurgaon / Gurugram, India
At Bitscale, we're a tight-knit, ambitious team of.We've spent years at places like.JP Morgan, HSBC, Nanonets, and CityMall.
Building systems that sit at the intersection of.If you've ever wanted to...Show more
Last updated: 12 days ago • Promoted
Credhas Technology - Customer Success Manager
Credresolve • Gurgaon, India
We're looking for a Customer Success Manager who can be the voice of the customer inside CredResolve and the face of CredResolve to the customer.
You will work closely with founders, ops leader...Show more
Last updated: 6 days ago • Promoted
Manager- Customer Success
Confidential • Gurgaon / Gurugram, India
AI–native Contract Lifecyle Management (CLM) platform.With Agentic AI at the core, the platform's extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized con...Show more
Last updated: 27 days ago • Promoted
Customer Success Manager - SaaS - US
Confidential • Gurugram, Gurgaon / Gurugram, India
The ideal candidate will have impeccable relational skills and can create win / win environments for all parties that he or she works with.
This candidate will be responsible for providing an excellen...Show more
Last updated: 27 days ago • Promoted
Customer Sucess Manager
Confidential • Gurugram, Gurgaon / Gurugram, India
Location : India repair center, India.Thales people architect solutions that enable two-thirds of planes to take off and land safely.
We create in-flight entertainment systems that engross 50 million...Show more
Last updated: 27 days ago • Promoted
Technical Customer Success Manager
Weekday AI • Gurugram, HR, IN
Quick Apply
Last updated: 9 days ago
Customer Success Manager - Merchant Success
Confidential • Gurgaon / Gurugram, India
GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimisation and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement.T...Show more
Last updated: 14 days ago • Promoted
Customer Success Manager
WATI.io • Gurugram, HR, IN
Remote
Quick Apply
Last updated: 30+ days ago
Customer Success Manager
FlixStock • Gurugram, Haryana, India
We are seeking an experienced and client-oriented Customer Success Manager with a strong background in the creative, advertising, or design industry.
The role involves managing international client ...Show more
Last updated: 4 days ago • Promoted
Customer Success Manager
Arcana • gurgaon, India
We are seeking Customer Success Managers to join our team and collaborate closely with our clients, analysts, sales, product, and engineering teams.
In this role, you'll be instrumental in ensuring ...Show more
Last updated: 4 hours ago • Promoted • New!
Customer Success Account Manager
Confidential • Gurgaon / Gurugram, India
The Customer Success Account Manager (CSAM) acts as the single customer facing, account durable leader responsible for managing and orchestrating support delivery activities within an account (set ...Show more
Last updated: 14 days ago • Promoted
Senior Customer Success Manager
Confidential • Gurugram, Gurgaon / Gurugram, India
Simpplr is the AI-powered platform that unifies the digital workplace – bringing together engagement, enablement, and services to transform the employee experience.
It streamlines communication, sim...Show more
Last updated: 27 days ago • Promoted
Senior Client Success Manager
VMock • Gurugram, Haryana, India
VMock is a Career Acceleration Platform which is powered by Artificial Intelligence.Our aim is to empower students and professionals along the various phases of their career journey across the glob...Show more
Last updated: 5 days ago • Promoted
Customer Success Manager
AiSensy • Gurugram, Haryana, India
AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.
Enabling 50,000+ Businesses wi...Show more
Last updated: 5 days ago • Promoted
Customer Success Manager
Confidential • Gurgaon / Gurugram, India
We are seeking a proactive and customer-focused Customer Success Manager to join our growing team.As a CSM, you will be the key point of contact for our clients, ensuring a seamless post-sales expe...Show more
Last updated: 30+ days ago • Promoted
Customer Success Manager - LT
Confidential • Gurgaon / Gurugram, India
GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement.T...Show more
Last updated: 30+ days ago • Promoted
Customer Success Manager - SMB
Confidential • Gurgaon / Gurugram, India
Reports To : Associate Director / Director.GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, r...Show more
Last updated: 22 days ago • Promoted