Associate Consultant

Job Summary :

We are seeking an experienced ServiceNow ITSM Developer with 6 years of hands-on experience in designing, developing, and implementing ServiceNow solutions. The ideal candidate will have deep expertise in IT Service Management (ITSM) modules and a strong understanding of ServiceNow best practices, integrations, and scripting.

Key Responsibilities :

• Develop, configure, and customize ServiceNow ITSM modules, including Incident, Problem, Change, Service Catalog, and Request Management.
• Design and implement workflows, UI policies, business rules, client scripts, and integrations using REST / SOAP APIs.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Perform system administration, maintenance, and upgrades to ensure platform stability and performance.
• Develop and maintain ServiceNow reports, dashboards, and performance analytics.
• Troubleshoot and resolve issues related to ServiceNow applications and integrations.
• Implement ITIL best practices to improve ITSM processes and automation.
• Maintain technical documentation, including design specifications and system configurations.

Required Qualifications :