Client Service Manager

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Global Payment Solutions (GPS) is made up of almost 10,000 colleagues across 58 countries and territories. This business is uniquely positioned to help clients make payments across borders, currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional, and country awards.

We are currently seeking an experienced professional to join the Global Liquidity and Cash Management - Client Services team.

Principal Responsibilities

HSBC Bank has been at the forefront of Innovation in the cash management space and has been offering comprehensive range of new age solution for GBM and CMB clients globally. The bank has been recognised by industry’s most prominent publications and associations for its strength in combining innovation and service excellence with end-to-end customer solutions. HSBC GLCM serves as a core service provider for Commercial (CMB) and Global Banking (GBM) customers.

The jobholder is required to provide strategic direction for consistent delivery of top quality and market leading CS functions in country to achieve the overall business objective of revenue growth. The role is focused on achieving revenue retention, effective transactional advisory to other frontline teams, pro-active management of GLCM service performance and increased clients’ usage of GLCM products and solutions.

The jobholder is responsible for :

• To manage client queries and be responsible for retaining the HSBC wallet. One point spoc for all GLCM requirements for the managed portfolio.
• Alignment with the global model and business objectives
• Working with CS Team leader of all CS initiatives including client communications, allocated staff training and development, technology implementation, client surveys etc.
• Contribute to the achievement of strategic direction given by CS Head for consistent delivery of top quality and market leading Client Service functions for regional / global clients
• Compliance with all applicable laws, regulations and Global Standards by the CS team;
• Contribute towards achievement of local / regional / global targets of CS.
• Support to the Team Leader GLCM Client Services and Country Head of Client Management in driving a culture of long term, high quality needs-based solutions for Clients, setting a market leading standard for client service / experience.
• LI-HSBCRM

Requirements

Essential

Desirable

Additional Information

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