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Executive - Key Accounts - Express Logistics

DP WORLDINDIA

30+ days ago

Job description

Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs.

Prepare detailed reports, as required, for customers.

Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services.

Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and / or responses.

Perform first level root cause analysis.

Any critical escalation from client related to closure has to be highlighted to senior level.

Arrange for expedited service recovery for shipments, when necessary.

Revert back to the client with update / closure in the given timeline.

Need to share the closure file with every client.

Responsible for billing and payment collection from the customer.

Maintaining an accurate record of all existing and potential customers.

Responding to customer inquiries in a timely and professional manner.

Serve as the link of communication between key customers and internal teams.

Locations

Bangalore, Karnataka, India

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Key Account Executive • INDIA