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Senior Principal TAM, Oracle SaaS

Senior Principal TAM, Oracle SaaS

OracleHYDERABAD, TELANGANA, India
18 days ago
Job description

SCOPE :

  • Manage service delivery activities for customer’s diversified set of Oracle SaaS Products deployed on Cloud
  • Represent as a single point of contact between customer & Oracle.
  • Manage the service delivery through virtual team of resources.
  • Establish priorities & Service growth plans for customers aligned to Oracle’s Cloud Strategy.
  • Work on improvement initiatives as required

ACCOUNTABILITIES

  • Review existing services & contracts and understand the scope thoroughly.
  • Generate & manage service delivery plan, key deliverables, marshal resources as required, RACI, risks, issues and dependencies according to ACS standards.
  • Deliver regular business and operational reviews to key business stakeholders.
  • Implement Service Improvement policy and processes.
  • Manage and co-ordinate changes in customer environments per customer strategy.
  • Provide leadership, motivation and direction

    • Career Level - IC5

    Responsibilities

    Our ideal candidate will typically be expected to demonstrate the following attributes :

  • Good functional understanding on Oracle SaaS - ERP SCM Modules
  • Experience with implementation and support of Oracle SaaS ERP / SCM Applications, including at least 2 full cycle projects
  • Experience conducting a project management in cloud-based (Oracle SaaS) technology
  • Hands-on Oracle SaaS SCM / ERP implementation experience
  • Effectively manages scope and customer expectations on individual assignments
  • Follows through on all assignments and takes ownership of client issues
  • Coordinate with Product Manager and business partner to model, design, and build business solutions.
  • Collaborate with customers and various teams to define requirements and lead projects from inception through delivery, including status updates, scope changes.
  • Strong project management experience; PMP is desirable
  • Should have a strong customer management skill
  • Excellent team player, willing to learn new technologies & problem-solving skills
  • Ability to multitask, maintain composure in high-stress / high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts
  • Strong organization skills, detail oriented & communication skills
  • University degree, with post graduate technical or management qualifications or other relevant experience.

    • Fusion ERP / SCM Certification preferred

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    Senior Principal Tam Oracle Saas • HYDERABAD, TELANGANA, India