Accessibility Program Manager

Phenom Intro :

Phenom People is a rapidly growing software company that is revolutionizing the way

companies attract, engage, and retain top talent.

We are seeking a Technical Program Manager with a strong foundation in digital

accessibility to join our Global Customer Care team. This is an exciting opportunity for

certified accessibility professionals or testers who want to expand into program

management, while continuing to advocate for inclusive, accessible user experiences.

In this post-go-live role, you’ll work cross-functionally with Support, QA, Customer

Success, and Product teams to lead accessibility programs, manage escalations, and

contribute to broader customer experience initiatives.

What You'll Do :

Accessibility Program Ownership :

• Serve as the primary point of contact for all accessibility-related matters across

multiple live customer accounts.

Issue Management & Escalations :

coordination, and progress reporting—including customer-reported bugs, audit

findings, and escalated concerns.

Cross-Functional Collaboration :

resolution of accessibility issues after product launch.

Customer Guidance & Education :

updates, CMS usage, and feature rollouts.

Audits & Compliance Reporting :

guidelines and deliver actionable findings as per project scope.

Process Improvement :

workflows or product features.

Program Expansion :

integration tracking, and operational escalations.

Stakeholder Communication :

audiences to align on risks, timelines, and expectations.

Documentation & Scalability :

documentation for post-live accessibility initiatives.

What You've Done :

Accessibility Expertise :

preferably WCAG 2.1 or 2.2).

Certifications Preferred :

Assistive Technology Proficiency :

and Narrator.

Technical Understanding :

knowledge of web technologies (HTML, CSS, JavaScript, APIs, CMS platforms).

Coding is not required, but a technical mindset is essential.

Program Management Potential :

management experience is required, but a willingness to learn and grow is key.

Soft Skills & Passion :

accessibility advocacy.

Customer-Facing Agility :

post-launch environment.

Benefits :

Join Us

If you're an accessibility advocate ready to expand your impact through program

management—while helping real customers deliver inclusive digital experiences - we

want to hear from you.