Technical Support Specialist

Responsibilities

Troubleshoot and repair various types of printers, including laser and inkjet models, ensuring all devices operate at peak performance.

Perform routine maintenance and preventive care on printers to extend their lifespan and enhance reliability.

Provide technical support to customers via phone, email, or on-site visits, diagnosing issues and providing effective solutions.

Document service requests and resolutions in our tracking system to maintain accurate records of repairs and customer interactions.

Collaborate with team members to improve service processes and enhance customer satisfaction.

Stay updated on the latest printing technologies and product developments to provide informed support to customers.

Required and Preferred Qualifications

Required :

Experience in printer maintenance and repair.

Strong understanding of printer technology, including common issues and troubleshooting techniques.

Ability to work independently and manage time effectively in a remote environment.

Preferred :

Certification in printer repair or related technical fields.

Experience with networked printers and basic IT troubleshooting.

Familiarity with various printer brands and models

Technical Skills and Relevant Technologies

Proficiency in diagnosing mechanical and electronic issues with printers.

Experience with software installation and configuration related to printing devices.

Working knowledge of network configurations and how they relate to printer functionality.