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AM - Operations
AM - OperationsConfidential • Gurgaon / Gurugram
AM - Operations

AM - Operations

Confidential • Gurgaon / Gurugram
15 days ago
Job description
  • To oversee all activities within a team and driving the team to meet production targets
  • To ensure team meets daily SLA and qualify requirement
  • Work on Internal and External stakeholder reporting
  • To ensure appropriate and timely escalations to immediate superiors
  • To handle escalations.
  • Ensure compliance with internal policies and procedures, external regulations and information security standards.
  • Ensure completion of the Internal and External Calibration sessions
  • Conduct team huddles.
  • Establish peer-to-peer relationships with in the team.
  • Ensure complete, transparent and frequent communication with the team and other stakeholder.
  • Adhere to the communication plan and rigor as agreed with the business.
  • Ensure on time logins and schedule adherence.
  • Assist new hires such that they are productive on the floor in the shortest possible time frame.
  • To coach and provide feedback to team members who are not meeting their targets or meeting the threshold
  • To help team members to resolve queries and provide floor support. To identify process gaps and suggest improvement measures.
  • Help new Joiners in their nesting phase and be a backup for supervisors in their absence.
  • Encourage others on the team to identify barriers to team functioning and suggest remedies
  • Maintain confidentiality of all customer and employee information
  • Respond positively to feedback and redirection
  • Fully utilize systems, tools, training, and resources provided to maximize potential
  • Preferred candidate profile

    • Bachelors in any stream
    • Experienced mortgage professional with 4-5 years expertise in underwriting functions
    • Thorough knowledge of functional area and department processes.
    • Has working knowledge of real estate lending criteria and federal, state, and agency compliance
    • Can multi-task and manage time efficiently
    • Has strong organizational skills, attention to detail, and basic Microsoft Office skills
    • Good analytical and problem-solving skills.
    • Strong organization and verbal and written communications skills.
    • Highly adaptive and open to changes as the organization grows and its needs evolve.
    • Skills Required

      Customer Service, Research

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    Operation • Gurgaon / Gurugram

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